CP-7942G displaying wrong time, CME 8.1

[kholevas]

CME 8.1  - IOS ver 15.1(2)T1 - All IP phones (type 6921, 7962) are showing the correct time (according to the time zone) except the  7942G (it shows the GMT time without the zone from the router or from the telephony service applied). On the 'Device Information' the phone does not shows any time zone although the time-zone command under telephony-service is there.

telephony-service
cnf-file location flash:
cnf-file perphone
load 7942 SCCP42.8-4-4S

load 6921 SCCP69xx.8-5-3-0
time-zone 30
time-format 24
date-format dd-mm-yy

MAC Address		18EF639E4723
Host Name		SEP18EF639E4723
App Load ID		jar42sccp.8-5-4TH1-6.sbn
Boot Load ID		tnp42.8-3-1-21a.bin
Version		SCCP42.8-5-4S
Hardware Revision		11.0
Model Number		CP-7942G
UDI		phone
		Cisco Unified IP Phone 7942G, Global
		CP-7942G
		V06
Time		13:15:15
Time Zone
Date		10/12/10

[Rob Huffman]

Hi kholevas,

This is not an uncommon issue that should be quite fixable

Troubleshooting Incorrect Time Stamp on IP Phones in Cisco Unified CME

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/troubleshooting/guide/ts_time.html#wp1053981

After changing the time-zone setting you could follow these steps.

Usage Guidelines

This command works with the vendorConfig section of the Sep*.conf.xml configuration file, which is read by the phone firmware when the Cisco IP Phone is booted up. Certain phones, such as the Cisco Unified IP Phone 7906 , 7911, 7931, 7941, 7942, 7945, 7961, 7962, 7965, 7970 , 7971, and 7975, obtain Coordinated Universal Time (UTC) from the clock of the Cisco router. To display the correct local time, the time display on these phones must be offset by using this command.

This command is not required for Cisco Unified IP Phone 7902G, 7905G, 7912G, 7920, 7921, 7935, 7936, 7940, 7960, or 7985G.

For changes to the time-zone settings take effect, the Sep*.conf.xml file must be updated by using the create cnf-files command and the Cisco IP phones must rebooted by using the reset command.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/command/reference/cme_t1ht.html#wp1023398

under the telephony-service -

no create cnf-files

create cnf-files

Then reboot the individual phones

Cheers!

Rob

[kholevas]

Hi Rob,

Thanks for your answer. I've been working with the problem for hours and i think i went through all of the steps but the 'wrong time' is still there. Any idea what to check?

[Rob Huffman]

Hi kholevas,

Hmmmm....

Have you tried reloading the router?

Cheers!

Rob

[Ayodeji Okanlawon · Accepted solution]

Kholevas,

Do you have the type command set under the ephone for the 7942..??

eg..ephone 1

mac xxx.xxx.xxx.xx

type 7942...

[kholevas]

Correct!!!

After all those changes, restarts, removes etc the phone type were not on the ephone config !!!!

Thank you very much.

[toormehdi]

Hi, do you know what the fix was?

thanks

[Ayodeji Okanlawon]

You need the "type 79XX" where XX=the phone model. You need to configure thi son the ephone configuation in CCME

ephone 1

mac xxx.xxx.xxx.xx

type 7942

[shahnawaz_alam]

Hi Kholevas.

Could you please share the trouble shoot step for the issue that you were facing, it might be help us also the same to shoot out the issue.

[saadiqbal]

the command type 7942 worked for me!!! hurrah!!!!!! thanks!!!

[Marcos Eusebio]

I had a similar issue; in a CME version 7 I did the follow:

1.- configure time-zone GMT -6 an "sumertime recurring" on global configuration

2.- Configure time-zone at "telephony service" proccess

3.- save configuration

4.- erase cnf-files

5.- create cnf-files again

6.- restart phone

At this, issue still occur; but -after all- with a factory resset the telephone has the correct time on it's display

[Pavel Rostovcev]

Hello. I have CME 8.6 and was problem with phone 7942 7961:

telephony-service

1. cnf-file location flash:

2. time-zone change

3. cnf-file perphone

4. no create cnf-file

5. create cnf-file

6. restart phone.