CP-9971 line automatically goes on hold when call is answered

[ron.baakkonen1]

I have a CP-9971 desk set, active load sip9971.9-4-1-9 (04/22/15). It's been working without issue for many months. Just recently, as soon as an outbound call is answered, the line is immediately put on hold. I need to hit "Resume" for the call to proceed. Inbound calls don't seem to be impacted.

Any ideas on what is causing this?

[Manish Gogna]

Hi Ron, 

If you see the same behavior from this 9971 to another IP phone as well then it's probably a phone related issue. You may try a firmware upgrade or factory reset. If it's only for outbound calls to pstn the n you should collect detailed callmanager traces for a test call and phone console logs for RCA.

Manish

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[ron.baakkonen1]

Thanks, Manish,

After posting, I spoke with our internal help desk and they had me reboot the phone (unplug all cables). That seems to have fixed the issue. Appreciate your advice but I think I'm good for now.