CSD/CAD 8.5 compatibility with UCCX 10.6

[luis_Borja]

Hello, anyone knows if CSD/CAD 8.5 is compatibile with UCCX 10.6?

we have an UCCX 8.5 today, will deploy a 10.6, but I dont know if I will have to desinstall the CSD/CAD 8.5 and install the version 10.5 in agent´s PCs or CSD/CAD 8.5 is supported for UCCX 10.6.

thanks for help.

[Carlo Poggiarelli · Accepted solution]

Hi Luis,

Once you will upgrade your Uccx, CAD also will be upgraded on Agents pc.

What you have to pay attention is to CAD/Operating System compatibility.

Here is the matrix

http://docwiki.cisco.com/wiki/Unified_CCX_Software_Compatibility_Matrix_for_10.6(1)

HTH

Regards

Carlo

[luis_Borja]

Hi Carlo,

so much tanks for your help, I will upgrade de CSD/CAD software.

regards.

[Carlo Poggiarelli]

Hi Luis,

you are most welcome.

Please rate useful posts and mark as answered the one the you think solved your query.

Thank you.

Cheers

Carlo

[Deepak Rawat]

Please note CAD will only upgrade automatically if you will run Client Configuration Tool. Hence, post upgrading please run the CCT and after that whenever agents will launch CAD/CSD for the first time they will get a prompt to upgrade their desktop clients and it will be upgraded then

Yes CAD 10.6 is not compatible with UCCX 8.5 since both of these had different versions for 8.5 and 10.6 UCCX.

Regards

Deepak

[luis_Borja]

Hi deepak,

Do you have any document about how to do that????

[Deepak Rawat]

Simply download the Client Configuration Tool from Cisco Unified CCX Administration >> Tools >> Plugins >> Cisco Unified CCX Desktop Suites. Run the tool as Administrator from any PC in the network (same as of UCCX server), put in the UCCX IP Address when it prompts and then the tool will automatically install, no need for manual intervention then.

In case, if you have HA server do it for the secondary server as well. Refer to Running the Unified CCX Desktop Client Configuration Tool section of below document:

http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_6/install/guide/cadx106-installation-guide.pdf

Regards

Deepak

[luis_Borja]

last one, I gess the  CAD 10.6 version is not compatible with UCCX 8.6????