cube to sip service provider

[soraya]

we have a 4300 serie router , and a sip trunk to a service provider, outgoing calls are working perfectly but not incoming; having try to "debug ccsip messages" for an incoming call, there is no output at all, while it works for an outgoing call, we want to know if the call is hitting the router ?. thank you

[R0g22]

Take a pcap on the external interface of the CUBE.

[tyroneclark871]

Hi, 

Check the SIP service is running.

show sip service

You should see "SIP service is up"... If not, then I would suggest you check the SIP service configuration and make sure it matches with the suppliers configuration. 

Also, if you are debugging SIP calls and not getting any information from using the messages filter, i would rather run "debug ccsip all" this will give you every bit of information from the invite attempt.

If you get a response from this, upload on here and I will do my best to help out. 

[soraya]

yes i thing the call hit the router as we did a pcap capture; attached the "cap buffer detailed"

[R0g22]

Can you give me the actual pcap please ? Monitor buffer is not helpful for troubleshooting. All it does is lets us know if a capture was correct or not.

[soraya]

hi, attached the pcap file

thank you

[maharris]

Do you have your service provider IP address in the voip trust list?

Mary Beth

[soraya]

yes i do 

[Chakshu Piplani]

Such behavior is only seen when the IP is not trusted.

Firstly make sure you have the correct ip in there with the following config

voice service voip
 ip address trusted list

 ipv4 196.41.228.32 255.255.255.255

If its still not working try disabling the toll fraud app for testing purpose and collect debug ccsip all

the toll fraud app can be disabled with command:

voice service voip

no ip add trusted auth

HTH

Chuck

[soraya]

no problem with the trusted list, 

is it normal there is nothing shown on the debug ccsip ALL ( just messages bestween the cucm and the router )

but on the PCAP we see the invite message  ?

thank you

[R0g22]

Can you share the pcap ? I requested this previously as well. If the messages appear in the PCAP but not in the debugs, it might related to the fact that the router is not listening on the port the traffic is being sent on for this particular application i.e.SIP.

[soraya]

hi, i shared the pcap in my previous messages, just take a look at it 

thanks

[Chakshu Piplani]

We need your help to help you.

The capture you have shared is .txt, we cant open .txt in wireshark, we need actual .pcap file.

Hope you understand. If its your companies policy that you cant share those details publicly.

Then I would request you to open a TAC case so that they can help you.

Chuck.

[soraya]

hi, i'm sorry didn't realize , attached the file

[R0g22]

The destination IP that you see in the pcap, which interface is that on the router ? Add an output for "show udp detail"