IP Telephony and Phones

Hello I have an issue on a clients BE6000 CUCM where when they forward their phones to mobile everything works as expected. However when they transfer the call to external, the call disconnects after a few secs.   Basically flow is: External Caller >...

Hi experts! So i have a very small but frustating problem. My user (John Doe) extension (8039000) can not be dialed from corporate directory. I have dialed that extension (8039000) from entering the number via button, and it works.  But when i dial 8...

Hi All,   Is it possible/supported to update the firmware of CP-8851-3PCC from MPP to Enterprise (3PCC to CUCM)?   Thanks for your inputs

I have a 8821 on CUCME 12.0. It is running the latest firmware: 11-0-3SR6-15   When the phone is in the cisco desktop charger the phone does not play the ring tone. The screen indicates there is an incoming call, and you can answer the call, but no s...

All UC applications on version 11.5 Hi, We would like to configure single sign on(SSO) feature on Cisco Jabber client for mobile devices(Apple IOS and Android).   For windows if SSO is enabled and configured correctly with CUCM ,Jabber would be logge...

Hi there,For Customer ABC we deployed 8851 Phones for their Contact center ( around 80). They are using Finesse/UCCE. CUCM ver is 9.1.2. Issue: Randomly any 8851 phone will reboot. It will go through the whole power cycle and Agent will have to login...

Hi   External Caller --> VG (MGCP) --> CUCM --> IPPhone -- ForwardAll --> Personal Mobile   User forwards her line to a personal mobile number. when there is call on her DDI it gets forwarded to her mobile and on the display she gets the external cal...

Hi All Can anyone tell me how to access the web management tool on a cisco UC560 If I try to access it I just get a basic html page saying, show diagnostic log, monitor router etc, not the normal java based ccme based how to I get to it or enable it ...

Hello   Call flow: External Call Mobile1 -> SIP Provider -> CUBE (4431) -> CUCM (10.5) -> IPPhone (7841) which is set to forward all the call to a Mobile2 -> Same CUBE -> External Mobile2   Without MTP: When both Parties connect there is no audio, bo...

Hello   We have cisco CUCM 8.6 with many sites all over Europe. One of the sites has been experiencing intermittent drop calls and phone reset on almost all the phones. Verified the Netwrok and all seems to be good   On the phone we could see this: 1...

Has anyone ever gotten VoIP to work over HughesBet?  I have a 2851 running IOS 15.1-4 and CME configured.  I can make can receive calls and I can hear the other end perfectly!  However, they cannot hear me much as it is too choppy.  I have tried swit...

I have a Cisco 7841 and I have the ability to edit the Service Mode to manually put in the Domain with Username/Password to connect to our external PBX.  I was given a 9951 and I would like to use it instead as the 7841 I take back and forth to the o...