CUC 10.X transfere problem

[Zaher Juha]

Dears,

When someone calls from outside the call will be forwarded to an AA configured on a CUC

The AA will ask to dial the required extension, when the caller dial an extensioned not under a user in the Cisco unity the call will not be transfered

I tried with the restirction table but the same problem

Any idea about this problem

Thanks

[Anas Abueideh]

Hi,

by default unity connection allow calls for its contacts (users who have voicemailbox)

to bypass that, you need to do the below:

On the Default System Transfer Restriction Table, when I want to transfer to extensions

for example extensions  begin with 8 but are not part of Unity Connection you need to set;

8???* - Allow

If it was numbers that begin with 5 it would be;

5???* - Allow

HTH

Anas

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[Zaher Juha]

Hi Anas,

Thanks, I tried but still the same problem

what i did, under Restriction Table Basics  Default Transfer and Default system Transfer

i added 45? to transfere the call to extension 451 but no change

also i tried 451 instead of 45? the same, :(

[Anas Abueideh · Accepted solution]

Hi,

You need to configure your restriction tables to allow calls to non VM enabled users.

You may also need to configure the "allow transfer to non voicemail users" on the greetings page of the Call Handler

HTH

Anas

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[Zaher Juha]

Thanks Anas

under During Greeting
Allow Transfers to Numbers Not Associated with Users or Call Handlers

Thanks to you it's working :)

[Jaime Valencia]

Does the CSS for the integration allows you to reach those DNs exactly as you're dialing them in CUC??

[Zaher Juha]

Thanks Jaime

It's allowed already

[Anas Abueideh]

Hi,

try to do the same for Default Transfer in the restriction table.

also make sure you have the appropriate CSS 

HTH

Anas

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[Zaher Juha]

Kindly check the Screenshot

the same can't transfere

[Jasper Ho]

Hi Anas,

I have the same error it seems that AA cannot connect with my DN in CUCM.

When I tried calling users with voicemail it just going to voicemail, when I tried calling non voice mail user it just saying "cannot be transferred to this number please check your number and try again." I already followed the steps below. Please help.