01-24-2018 10:39 PM - edited 03-17-2019 12:02 PM
I configured a call handler with 2 layers of greetings which work fine but i need the caller input 1 to send caller to subscriber ext1234 i got message [ext 123 is not available, record msg at the tone.]
I need it to work like when caller input key 1 and transfer call to ext 1234. pls help
#NOTE: Ext1234 is working fine in CUCM and currently signed in to IP Phone.
01-25-2018 02:47 AM
Hi,
On the active Greeting, on the caller input option, did you select "Transfer to Alternate Contact Number"?
Please let me know
Regards
Carlo
01-25-2018 05:27 AM
01-25-2018 05:48 PM
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