IP Telephony and Phones

Hello, We are using CUCN 8.6.  I imported a user, and no matter what changes I made calls would always go to default Unity greeting.  If I used that DN for another user it worked fine.  I deleted this user and re-added him back in, issue was still pr...

Good afternoon.  We're having an issue with a B-ACD for one of our clients.  Almost everything works correctly except for any option that tries to send a caller to a voicemail destination which includes 3 parameters.param queue-overflow-extensionpara...

Hi All i have a soundstation IP 7000 registered with CUCM 7.1.3. I can make and receive calls but i cannot start or receive a conference call. Can anyone please assist. thanks 

I am looking for pros/cons of the Microsoft UC solution versus the Cisco UC solution. We are a Cisco and Microsoft shop and the CIO is in favor of integrating the Microsoft UC solution (elimination the Cisco UC) because we currently use their server...

Hi all.Good day. The directive department asked me to implement Presence on the Sharepoint sites of our intranet; they want to see whether a person is available, chat and start a voice over IP Call (like MS Lync).I already have a Presence Server 8.6,...

We have 2 Cisco Demo  EX90's that are registerd to CUCM. We can make SIP calls between the two endpoints. We do not have VCS core or Edge and we would like to be able to call to another EX90 that is on our LAN Via IP. What do we need to configure for...

Hello,Running across an odd issue in ucx 9.1.1. Users call into a callhandler with no issue. Other transfers via caller input work with no problem. However when 0 is pressed to reach the local operator from that call handler. The default operator is ...

Hi All,I have a SIP phone with problem to register on CM.I had follow the steps 1) Created an user 2) Created an device3) Created a DN 4) Did setup SIP phone with CM figuresAnd linked all them and when noticed it´s having some issue with user/passwor...

In the attached log file, a call comes in, which shows up reports as "Aborted". I would like to know what was the reason this call failed. Call flow:PSTN --- PRI -- Voice Gateway (2900 series) -- SIP -- CUCM9 ---- UCCX9On UCCX, it should go to a scri...

Can I use application dial rules to add a 9  when someone calls from their missed calls directory?  Thanks in advance.Justin

hi,I have CUCM 8.6.1 and  we use cisco Media Termination Point Software.                        Users hold the telephone and play jingle (MOH) but interruptions in the sound going. RTMT LOGNumber of MediaResourceListExhausted events exceeds configure...

I need to backup a user's greeting, but they just have their name recorded (in their own voice).  I know where to grab the standard greetings, alternate greetings, but not where to find the recorded name.  Can anyone assist?

Hi team, we have purchased new Cisco 7942 phones, all new ip phone are not registered in cucm 7.1.5. we have same model old  7942 phones, registered and working fine. I have recently found out that phones cannot upgrade (7942) their firmware, If pass...