CUCM 10.5 backup problems

[iptsupport]

Hello , 

I use CUCM 10.5.2 in distar recovery under backup history I get  " no history exist" . 

I tried restart DRF local and master and wait for another backup but I still get the same error . 

I think  that the backup is working I just can't see it in history  .

Any idea? 

[Aman Soi]

hi,

can u run the command in Pub from CLI using 

file view install system−history.log and share the output  ?

this could be a bug if backups are coming successfully.

regds,

aman

[iptsupport]

I can't post the file (customer decision ) . It seems that all the backups are success . 

How can we proceed ? 

[Manish Gogna]

Try restarting Tomcat service on CUCM Publisher

utils service restart Cisco Tomcat

Manish

[Aman Soi]

You can give a try as what suggested by Manish.

I could see some bugs in CUCM 10.x which might not be related to your exact issue but can have a look

DRF Backup Failures are not Recorded in History

CSCul47882

DRFFailure alarms seen even though backup reported success on history.

CSCul63736

regds,

aman