CUCM 11.5.1 Alternate Syslog empty on Publisher and Subscriber.

[Ritesh Desai]

Hi experts!

Am running CUCM 11.5 base version w/o any SU installed. I have 2 CUCM's locally and suddenly CUCM Publisher stopped logging event viewer logs. I see phone error events in device summary where else I donot see in alternate syslog.

Phones are registered to CUCM Publisher.

Anyone faced similar issue OR anyone can contribute with your ideas would be much appreciable.

[Aeby Vinod]

Can you check if the file is present via the CLI
file list activelog /syslog/*

If so using file view activelog /syslog/"name of file" try viewing the file to see if new events are written.

Also how were you verifying it via RTMT or a log server? If its the latter the following bug might interest you
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvd11723/?rfs=iqvred

Please rate if you find this helpful.

Regards,
Aeby

[Ritesh Desai]

Hi Aeby,

But, 4days back I was able to view event logs in RTMT Syslog viewer. After restart of CUCM Publisher, i started facing this issue.
No changes / modifications on CUCM done.

Any suggestions?