CUCM 11.5 RDP cell phone voicemail

[jrdodson]

Hey all, I have a user that is wanting their voicemails to be picked up on their cell phone instead of their desk phone. Is there a way to make this function with 100% consistency? Currently each user with a work provided cell phone has a RD profile setup with SNR enabled, it will of course ring both their cell phone and desk phone at roughly the same time. But currently it will dump a voicemail on their desk phones. Unless of course their cell phone is placed into airplane mode, in which case the user will be routed to the cell phone voicemail. 

[Jaime Valencia]

You will need to play with the timers for the RDP to get that behavior, if the timer for the user's phone line to send a call to VM is shorter than the time it takes the mobile's VM to pickup, you would also need to adjust those timers.

[jrdodson]

I did mess with the timing but could never find a sweet spot. No matter what timing adjustments I made it would always leave the VM on the Cisco side instead of the cell phone. I ended up forwarding all traffic to the cell phone and releasing the call from the desk phone, thus always forcing the VM to the cell phone. 

[b.winter]

Then why don't you just disable the VM on the Cisco phone?
If it's not needed on the Cisco phone, why keep it enabled?

[jrdodson]

I tried that but oddly enough it would throw the call into our general que instead of sending it to the cell phone voicemail.