About jrdodson

jrdodson · 10-01-2024

Hello,I would like to start by mentioning that I’m relatively new to Cisco phones, so I appreciate your patience in advance.We are currently using CUCM/UCCE 11.5 with Finesse, and we have multiple teams within Finesse, each assigned a unique extensio...

jrdodson · 05-04-2023

Hey all, I have a user that is wanting their voicemails to be picked up on their cell phone instead of their desk phone. Is there a way to make this function with 100% consistency? Currently each user with a work provided cell phone has a RD profile ...

jrdodson · 05-03-2023

I've had a strange issue come up the last couple weeks with a couple agents in our environment. Both users are utilizing an 8865-model phone (video phone). Both have an RDP associated to them that of course routes to their cell phone (SNR). What I fo...

jrdodson · 11-23-2022

UCCE Version 11.5.1I am having issues with my B side AW/HDS. I am able to get real time data, but the HDS server will not retain any new information. I can perform the below fixes that I followed in another reported discussion board. And that did add...

jrdodson · 10-01-2024

Hi Bill,To provide some context, you can think of two groups: a tech side and a provisioning side, each with around 15 teams within Finesse (30 teams total). The issue seems to occur only on the provisioning side when there’s a single agent available...

jrdodson · 05-10-2023

I tried that but oddly enough it would throw the call into our general que instead of sending it to the cell phone voicemail.

jrdodson · 05-10-2023

I did mess with the timing but could never find a sweet spot. No matter what timing adjustments I made it would always leave the VM on the Cisco side instead of the cell phone. I ended up forwarding all traffic to the cell phone and releasing the cal...

jrdodson · 05-03-2023

I would assume that we would then we would no longer be able to have video calls. And the two users in questions want to be able to utilize them internally with each other.

jrdodson · 12-09-2022

So, I think everything is functioning normally, the only thing now is it appear that I'm simply missing a number of tables from my HDS side. As mentioned, I am only showing 3 tables providing data, as where Side A is showing multiple tables (pictures...

Member Since	‎09-23-2022 07:05 AM
Date Last Visited	‎10-01-2024 08:24 AM
Posts	12

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User Activity

11.5 CUCM/UCCE Finesse team extension issues

CUCM 11.5 RDP cell phone voicemail

CUCM 11.5 call forwarding to cell fails when called by video phone

UCCE HDS Rogger/replication issue

Re: 11.5 CUCM/UCCE Finesse team extension issues

Re: CUCM 11.5 RDP cell phone voicemail

Re: CUCM 11.5 RDP cell phone voicemail

Re: CUCM 11.5 call forwarding to cell fails when called by video phone

Re: UCCE HDS Rogger/replication issue