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Hi everyone,I’m trying to free up space on one of our Peripheral Gateway (PG) servers, the C: drive is all maxed out and we're unable to extend it anymore. I’ve located a folder containing log files under:C:\icm\"Companyname"Within this directory, th...
Hello,I would like to start by mentioning that I’m relatively new to Cisco phones, so I appreciate your patience in advance.We are currently using CUCM/UCCE 11.5 with Finesse, and we have multiple teams within Finesse, each assigned a unique extensio...
Hey all, I have a user that is wanting their voicemails to be picked up on their cell phone instead of their desk phone. Is there a way to make this function with 100% consistency? Currently each user with a work provided cell phone has a RD profile ...
I've had a strange issue come up the last couple weeks with a couple agents in our environment. Both users are utilizing an 8865-model phone (video phone). Both have an RDP associated to them that of course routes to their cell phone (SNR). What I fo...
UCCE Version 11.5.1I am having issues with my B side AW/HDS. I am able to get real time data, but the HDS server will not retain any new information. I can perform the below fixes that I followed in another reported discussion board. And that did add...
Thank you for your advice on this t’s very helpful. I just have one question: I’d like to take a snapshot of the server before deleting these files, mostly for peace of mind. I know that Cisco and snapshots don’t always play well together, so I wante...
Hi Bill,To provide some context, you can think of two groups: a tech side and a provisioning side, each with around 15 teams within Finesse (30 teams total). The issue seems to occur only on the provisioning side when there’s a single agent available...
I did mess with the timing but could never find a sweet spot. No matter what timing adjustments I made it would always leave the VM on the Cisco side instead of the cell phone. I ended up forwarding all traffic to the cell phone and releasing the cal...
