CUCM 3rd party call reporting tool

[Ajin Skariah]

Hello,

Can someone suggest me a good 3rd party call reporting tool for CUCM 11.x which provides standard incoming and outgoing calls reports and also has user restriction to view the calls for a set of extensions by department-wise. I was searching for quite some time now but didn't find a software that meets the requirement. Any help on this is highly appreciated. Thanks in advance.

Best Regards,

Ajin Skariah. 

[Suresh Hudda · Accepted solution]

Here you can explore..

http://docwiki.cisco.com/wiki/CUCM_FAQ

Apogee http://www.sdtinc.com - Call Accounting, work order, trouble ticket, billing, business intelligence. In-house or SaaS.

• Avotus ­http://www.avotus.com - Call accounting / billing
• CDR-Data http://www.cdrdata.com Call Accounting ASP
• Imagicle - http://www.imagicle.com ­ Billing, accounting, phone lock, hospitality, fax server, directory services, Skype & GSM gateway applications (Merger of Telcen and Stonevoice)
• Infozech - http://www.infozech.com ­ CDR, billing, pre-paid VoIP services
• IPMagix - http://www.ipmagix.com - Headline News RSS feeds, HyperDirectory LDAP search tool, IPSMS (enterprise) and eZagel (high volume) SMS message delivery apps, MagixControl hospitality / environmental remote control consolidation tool, PhoneLock IP phone locking tool, MagiXCast audio & text paging, MagixBill billing / accounting / reporting, MagixMail Exchange text email from IP Phones, MagixQ customer queuing / reception system
• ISI Infortel - http://www.isi-info.com - Call billing and accounting
• MIND http://www.mindcti.com/call_management/PhonEXMEIPS.asp - Call Billing and Accounting
• Nevotek ­ http://www.nevotek.com - Hotel / hospitality services, multi-tenant messaging, call accounting & billing, audio/text paging (Solutions Plus partner as of January 2009) (US distributor is PrideVel Consulting ­ http://www.pridevel.com)
• Novabase Br@in ­ http://www.novabase.pt/en - Pre-paid service and billing products for CUCM and CUCME (Portuguese Website)
• Phoneware - http://www.phoneware.ie ­ Billing, corporate directory, and Nortel Meridian switch admin tools
• PortaOne - http://portaone.com/products/portabilling/pb100/ - Billing & customer management, including pre-paid
• Imagicle Accounting and Billing, Call analytics
• Imagicle Budget Control
• TC&C - http://www.tcandc.com orhttp:// www.carinrecording.com - Carin Video and Voice recording (including TelePresence), Call accounting and billing, Contact Center Express integration modules (including SAP), Custom XML Apps
• Billing Manager - https://altus.cr/en/quantus/qbm.html (Datasheet)
  Integrates to your CUCM/CDR DB to further increase your data mining.
  Allows you to create more detailed reports than CAR, already has some built-in reports.
  Reports can be scheduled and mailed.
  Provides reports to manage the customer experience (time to answer, transferred calls, abandoned calls, etc)
• TIM Technology http://www.tim4biz.com Call accounting, Billing

Suresh

[Ajin Skariah]

Thanks Suresh...

[bsrohan]

Thanks Suresh for the List.