01-31-2011 07:40 AM - edited 03-16-2019 03:10 AM
We have set the SMTP server, and the email server in RTMT however emails are not being generated. Can anyone please tell me which trace file I should be looking at? Thank you.
01-31-2011 04:29 PM
did you set the triggers in accordance with:
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/5_0_1/ccmsrva/sartmtal.pdf
02-01-2011 10:37 AM
Yes, we have set the correct triggers. A little history, we previously had a different smtp mail relay address. Alerts used to work, changed the address to the new address and it does not work. Also, we have configured the new smtp server in other clusters we have and email alerts are working properly. I poked aroud the traces, but could not find anything with smtp. I'm hoping there is something there that will provide a clue as to why it is failing. Thank you.
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