03-21-2012 08:20 AM - last edited on 03-25-2019 08:13 PM by ciscomoderator
hiya,
i am working as a newbie in CUCM side, i have a CUCM (Business Edition) in our office lab an previously it was working on
7.1.3 version but 3 days ago when i turned it on for some testing then at was not taking me to the admin login prompt (console)
and was just giving me this message:
*** An error occured during the file system check. *** Dropping you to a shell; the system will reboot *** when you leave the shell. Give root password for maintenance (or type Control-D to continue):
then i tried to recover this issue with ( 7.1.5.30000-1 recovery.iso) just because of this statement
(regardless of product version. New recovery disks generally work with older releases.)
as described in this link:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080b1f305.shtml
Right now i can access the CUCM BE from the console, i can get the admin login from the console
but i can't access this CUCM BE via GUI and when i check utils system list , all the services in that
list are showing [STOPPED]
How can i get the Admin page access again ??
Any of your prompt response regarding this will be really appreciated.
Regards,
Ali.
03-21-2012 09:14 PM
Hi
Go to Consol and start all the below service by utils service start command.
System SSH
Cluster Manager
Service Manager
A Cisco DB
Cisco Tomcat
Cisco DRF Local
Cisco DRF Master
Cisco Database Layer Monitor
Cisco CallManager Serviceability
Cisco CAR DB
Regards
Ronak patel
Please rate helpful posts.
03-22-2012 02:57 AM
Hi Ronak,
Thanks for your reply, but i have already tried to start of these services, Cisco Tomcat keeps giving me the message
Cisco Tomcat [STARTING] ........
and to stop this message i need to press Crtl - C , also when i checked via :
utils diagnose test
one of the test which got fail gave me this message:
test - tomcat _connectors : Failed - The HTTP and HTTPS ports are not responding
to local . Please collect all of the tomcat logs for root cause analysis: file get
activelog tomcat/logs/*
Please let me know what should i suppose to do next !!
Thanks,
Ali.
03-22-2012 03:20 AM
Ali,
Do you still get following message during CUCM boots ?
*** An error occured during the file system check.
*** Dropping you to a shell; the system will reboot
*** when you leave the shell.
Give root password for maintenance
(or type Control-D to continue):
If yes, why not try using the matching recovery software this time, dowload it from here ?
HTH
GP.
Pls rate helpful posts !!
03-22-2012 03:28 AM
Hi Pande,
No i am not getting that error message again, as i mentioned already i got the access of admin
via cli but the only issue is that i can't access the BE via GUI.
Thanks,
Ali.
03-22-2012 03:31 AM
Hi,
Restarting the server will not kill, as this is LAB server. This may happen some times due to high memory utilization by other process. Not sure if restarting will help but it is worth of try.
Regards
Ronak Patel
03-22-2012 03:40 AM
Hi Ronak,
i have already tried to restart it about 6 , 7 times
Thanks,
Ali.
03-22-2012 04:52 AM
Hi Ali Jaffry, how are you?
This is a memory issue.
If you're using VMWARE to do your lab, please allocate 2 GB of memory at least.
Please try and let us know the results
03-22-2012 05:52 AM
Hi Jefferson,
I am fine, how about you ?
It's not a virtual server, it's a physical server with 6GB memory.
Thanks,
Ali.
03-22-2012 05:55 AM
But this is a IBM or HP hardware compatible with CUCM?
03-22-2012 06:08 AM
It's a HP hardware.
03-23-2012 02:13 AM
Hello Ali,
Can you provide the log from the diagnostic test?
From the CLI, pull up the active log by run the following command:
file list activelog tomcat/logs
See if you can find a file titled something along the lines of:
diagnostic-info.21849.tomcat.1332348357.txt
to view the file, type the following command in the CLI:
file view activelog tomcat/logs/
Where the
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