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cucm 7.1 barge

cowetacoit
Beginner
Beginner

Hey there, just wondering if anyone can help me. I've configured Barge on a couple test phones. It seems to be working correctly...the agents ext is shared on the managers phone and when the agent is in a call the number is displayed next to the agents extension on the managers phone. The manager can press the line button and Barge, but the issue is the person the agent is talking to can hear the manager. Ideally id like for the manager and agent to only be able to hear each other and also have the option for the manager to take over the call for the agent for escalation. Any ideas? Thanks!

1 ACCEPTED SOLUTION

Accepted Solutions

Jaime Valencia
Hall of Fame Cisco Employee Hall of Fame Cisco Employee
Hall of Fame Cisco Employee

That's not possible with barge, for all effects you're creating a conference when you press barge or cBarge.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

View solution in original post

3 REPLIES 3

Jaime Valencia
Hall of Fame Cisco Employee Hall of Fame Cisco Employee
Hall of Fame Cisco Employee

That's not possible with barge, for all effects you're creating a conference when you press barge or cBarge.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

Thanks for the info. Do you know if cisco has any additions to CUCM that can do this?

Jaime Valencia
Hall of Fame Cisco Employee Hall of Fame Cisco Employee
Hall of Fame Cisco Employee

No, what you're asking for are features of contact center products.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate
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