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CUCM 7.1 offnet calls voice mail issue

problemchild27
Level 1
Level 1

Dear All,

             Am facing issue with offnet calls not reaching the VM Box. It was working earlier, all of sudden calls are dropped without reaching the VM.

Scenario:

Extn 1234

IP Number: 8881234

In a PSTN Cloud 8881234 is mapped to a DID. Users are calling the DID and call lands at 8881234 and hunted to couple of extns and reaches the VM Box. When i call 8881234 within the Cluster it works. When someone calls from outside the cluster the call drops after hunting.

Thank You

      PC

2 Replies 2

problemchild27
Level 1
Level 1

Any help????

Rob Huffman
Hall of Fame
Hall of Fame

Hi PC,

I would check the Call Forward (no answer/busy) "External" settings

on all the phones involved in the call flow.

Cheers!

Rob

"Clocks go slow in a place of work
Minutes drag and the hours jerk" 

-The Clash