06-20-2012 06:33 AM - edited 03-16-2019 11:46 AM
Hi All,
We have a CUCM 8.0 with more than 300 users, and our PSTN voice gateway configured with H323. Outgoing and Incoming Calls are working fine,
Now we had purchased new 2 servers with CUCM 8.6,
For testing- connected to the network for testing PSTN Calls,
registered voice gateway with CUCM,
added the Voip dial peers for new CUCM's on voice gateway.
Reseted the Route list.
Both incoming and outgoing calls are not working.
To make it clear- old and new CUCM's are using same voice gateway. Phones registered with old CUCM -PSTN calls works fine, Phones registered with new CUCM both incoming/outgoing calls not working, i cannot see call landing on voice gateway even.
Any clue.
Thanks
Bobby
06-20-2012 06:46 AM
On your new cucm...Do you see the IP address of the h323 gateway?
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06-20-2012 06:54 AM
Yes in the right corner i could see the IP of voice gateway(its registered), i had done the reset for Route list also.
06-20-2012 07:03 AM
Ok Bobby,
Lets look at inbound call. Can you send a
debug voip ccapi inout.
For out bound calls..I take it you have configured route patterns..
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"For the love of God is broader than the measure of man's mind And the heart of the Eternal is most wonderfully kind"
06-20-2012 07:34 AM
Hi,
Iam attaching "debug ccapi" for incoming calls.
For outgoing - call is not landing on gateway.
06-20-2012 07:41 AM
The disconnect cause is 38 which "network out of order" on both dial-peer 1009 and 1111
So your gateway and cucm are not talking properly.
can you attach a sh run of your gateway? please attach dont post it all here
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"For the love of God is broader than the measure of man's mind And the heart of the Eternal is most wonderfully kind"
06-20-2012 08:00 AM
No attachment yet...Pls attach sh run
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"For the love of God is broader than the measure of man's mind And the heart of the Eternal is most wonderfully kind"
06-20-2012 08:13 AM
06-20-2012 08:25 AM
Is the Ip address you are seein on cucm for the gateway this 10.90.30.9 ?
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"For the love of God is broader than the measure of man's mind And the heart of the Eternal is most wonderfully kind"
06-20-2012 08:40 AM
Yes. thats the VG IP.
tnx
06-20-2012 10:27 AM
I can think of anything that could be wrong. What I will suggest is this
1. Check the Device pool the gateway is in. Is cucm service activated on that server
2. Restart the cucm service on the server(s)
3. If that still doesnt work..Delete the gateway and re-add it.
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"For the love of God is broader than the measure of man's mind And the heart of the Eternal is most wonderfully kind"
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