CUCM - Error message when apply Patch

[wilsonsant]

Hi Guys,

To solve the problem about bug I am trying to do update of CUCM 8.6(2)SU2 to CUCM 8.6(2)SU3. This file is bigger, and when I try to do upload appear the error message. I check the MD5 and it is Ok. I suspect that problem is any firewall in the network Customer, but, the Customer told me that there is not firewall. Following the message error:

admin:utils system upgrade initiate

Warning: Do not close this window without first canceling the upgrade.

Source:

1) Remote Filesystem via SFTP
2) Remote Filesystem via FTP
3) Local DVD/CD
q) quit

Please select an option (1 - 3 or "q" ): 1
Directory: \
Server: 172.16.64.26
User Name: teste
Password: *****
Please enter SMTP Host Server (optional):
Checking for valid upgrades.  Please wait...

Available options and upgrades in "172.16.64.26:\":

1) UCSInstall_UCOS_8.6.2.23900-10.sgn.iso
2) ciscocm.dst-updater.2012j-1.el5.8.6.2.cop.sgn
q) quit

Please select an option (1 - 2 or "q" ): 1
Accessing the file.  Please wait...
Downloaded 193 MB.
The remote file could not be accessed or fully downloaded. Please verify the fil                                                                                                  e permissions or check the remote server's status.

admin:

Any have idea, about this?

Thanks,

Wilson

[Jaime Valencia]

I'd set a SFTP in the same network as the server and try again if you suspect of connectivity problems.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

[wilsonsant]

Hi Javalenc,

The Customer don´t agree, but, I suspect that the any firewall are blocked, because, the file start and more or less 100Mb he stopped.

Thanks,

Wilson

[Chris Deren]

If you are unable to try a different SFTP, then if this is an MCS server burn the ISO to DVD and try it that way, or if UCS/virtulized deployment copy the ISO to datastore on UCS and boot locally.

HTH,

Chris

[wilsonsant]

Hi Chris,

I will try to do your recommendation and inform after. In my case are using the virtualized environment.

Thanks,

Wilson

[Anas Abueideh]

Hi Wilsonsant,

you can use the local DVD on your server, or you can use your client DVD

HTH

Anas

please rate all helpful posts

[Chris Deren · Accepted solution]

Simply copy the ISO to datastore on the server and then mount it as DVD in vSphere and ensure it is set to connected, then you can use the CLI to do the upgrade as local upgrade.

HTH,

Chris

[Balaji Ezhumalai]

Hello Chris,

I actually had the same issue and this solution fixed my issue, thanks.

[wilsonsant]

Hi Anas,

In my case I am using the virtual machine.

Thanks,

Wilson

[Aman Soi]

Hi Wilson,

In addition to great tips , please try entering  / in directory path and check.

regds,

aman

[wilsonsant]

Hi All,

I am eliminating the possibility. Was verified the md5 it is Ok. Configured two TFTP Server and I believe that it is Ok. Now I will try to do the suggest by Chris.

Thanks,

Wilson