CUCM feature question

[cowetacoit]

Does anyone know if it is possible for someone to "pull back" a call that they transfered? For example, if this person transfers a call by acciident, can they pull that call back to their extension?           

[Rob Huffman]

Hi there,

This type of functionality is only available if you train users to use

a Consult Transfer rather than Blind Transfer. If you do a Consult

Transfer by;

Active call > Transfer Softkey > Dial # > wait for called party to answer > Press Transfer

Softkey a second time. The call can be pulled back by Pressing the Line Button

before the Transfer Softkey is pressed the second time

If they do a Blind Transfer by;

Active call > Transfer Softkey > Dial # > Press Transfer

Softkey a second time (or hangup if enabled). The call cannot be pulled back

and it's gone for good

Cheers!

Rob

"May your heart always be joyful
May your song always be sung" - Bob Dylan

[cowetacoit]

Thanks Rob. This end user had a dial pattern in their previous phone system (NEC) which allowed them to "pull a call back".

[Rob Huffman]

Hi there,

Do you know the exact NEC PBX model they were using?? I can't seem to

find that feature in any of the NEC docs that I can find

Cheers!

Rob

"May your heart always be joyful
May your song always be sung" - Bob Dylan

[cowetacoit]

it was actually a samsung system....and i have no clue how any of the NEC or Samsung PBXs work. Thats why we went with Cisco

[David Hailey]

Was this possibly a Call Park feature that may just not sound as clear based on the description?  Just a thought...maybe this is describing a scenario where a call was parked (not necessarily transferred) and then there was a pattern to pick that call back up from another phone?

Hailey

[Bruno Rangel]

Hey Rob good approach (+5)

Not sure if that is the same, but I had a customer using NEC and other PBX plataform that they were able to retrieve a Call using the Call-pickup codes, for NEC is possible to pick-up a call that is ringing at another extension by using a Call Pickup codes.

** + Extension

This workaround is in use for several customer that i know of.

On this Guide found " Googlein " about that. Look into " Transferring Calls" section

[Rob Huffman]

Hi Hailey & Bruno,

Thanks for weighing in here +5 to both of you for trying

to investigate the feature parity here. I'm always curious to

find out what customers have found useful on other systems

to see what we can do to try a match up a solution for them on CUCM.

It's not always possible, but for the most part, (if we get creative) a

reasonable solution can be found. It's a real "ART" to try and decipher

what the customer is asking for in many cases, but it is incumbent

on a good engineer to try and "read between the lines" & come up with

something that works for both

So.......we keep on trying

Cheers!

Huff

"May your heart always be joyful
May your song always be sung" - Bob Dylan