CUCM - helpdesk admin privilege minimal

[J_Vansen_S]

hi all,

I have a requirement to grant simple access to Helpdesk, in order for them to view/add/edit/delete phones and users only on the CUCM.

They are not allowed make any other changes other than

Device-->Phones

User Management --> End Users

As they are not CUCM trained. They are just helpdesk aiding the company to make simple changes to change users names, provision phones.

Appreciate any advise

[Suresh Hudda · Accepted solution]

Step 1: Go to user management and go to application user (help desk user).
Step 2: Add new and give password and confirm password.
Step 3: go to "permission information" and add this user to "Standard CCM read only" and test it.

Suresh

[Suresh Hudda]

My bad, I read it incorrectly :-( thought u have asked for read only access.

[ashrafzaman]

I want to give my Helpdesk agent only VM PIN reset access nothing else using prime provisioning. How do I achieve that?

[Mohamed Hussain Siddique · Accepted solution]

Hi 

Create a user group and assign below rules

Standard CCM feature Management

Standard CCM Phone Management

Standard CCM User Management 

Standard CCMUser Administration

Once you select it will have option for read and write. Select appropriately.

Regards

Mohamed 

[J_Vansen_S]

Thank you all, followed instruction and done.