CUCM monitoring

[trevorjenix]

I don't believe cisco's Prime UC apps can do this, so I'm wondering if anyone is aware of any intelligent 3rd party monitoring system out there for Cisco Unified Communications Manager. I'm looking for a full fledge monitoring application for Cisco UC and I want to be able to detect dropped PSTN calls in the system to be a little more proactive than waiting for users to report it. I'm wondering if anything like this is out there.

[Terry Cheema]

Look at the Prime Collaboration assurance data sheet for version 11:
http://www.cisco.com/c/en/us/products/collateral/cloud-systems-management/prime-collaboration/datasheet-c78-734833.html

Also explore the version 10.5 guide, if you want to look into Prime:
http://www.cisco.com/c/en/us/td/docs/net_mgmt/prime/collaboration/10-5/assurance/advanced/guide/Cisco_Prime_Collaboration_Assurance_Guide_Advanced_10_5/Cisco_Prime_Collaboration_Assurance_Guide_Advanced_10_chapter_01.html

Apart from that, the most reliable tool I have used till now for CUCM is RTMT. You can run it during the production hours or have it running on a server. But it will cover CUCM only. If you are looking beyond, there are various tools Solar winds, Spectrum etc. I have used some but find RTMT the most helpful.

Others may chime in about their experiences as well.

-Terry

Please rate all helpful posts

Edit: I meant to say if you are looking for end to end monitoring of call path along the network and you dont have any existing network monitoring tool then you need to look beyond. Didn't meant to say RTMT will not monitor CUC or IM&P

[Mohammed al Baqari]

Hi,

I know that solarwinds is having a good tool for UC monitoring and proactive alerting. However, I suggest to use RTMT as much as possible and configure it for alerting which I am doing. RTMT can monitor any process/counter/service within UC environment.

RTMT is capable of monitoring CUCM, CUC, and IMP.

[Dennis Mink]

RTMT and syslog is what I prefer too. heaps cheaper that Prime as well!!

[Trisha Vasquez]

Hi Trevor,

Check out Variphy's CDR Reporting and Management solution - they can definitely help you detect dropped calls and cause codes. 

You can even dl a free trial!

https://www.variphy.com/products/enterprises/cisco-call-history-reporting

[Pranjol Saikia]

Parsec’s MARS CUCM Wall Board integrates with Cisco CUCM.

The application does not require a contact center UCCX or UCCE.

If calls are queued at CUCM’s Hunt Pilot/Hunt List and routed to agent/s based on configured routing logic then MARS CUCM Wallboard displays the Hunt Pilot/Hunt List statistics and Agent Phone status (Idle/Busy)

MARS CUCM Wall Board monitors the enterprise PRI line/s also and provide online status provided the gateway is configured as MGCP.

Check attached doc.

For voice monitoring check the link : https://supportforums.cisco.com/discussion/12590151/continuous-silent-call-monitoring-session#comment-10859796