cucm service manager not running

[Jose Afonso]

Hello I have issues with cucm version 8.6 ; cucm service manager not running, tried utils service start Service Manager without success

[Manish Gogna]

Hi Jose,

Can you provide the output of the following in a notepad file:

utils service list

show status

utils core active list

utils diagnose test

You may need to run the recovery iso to fix this issue, it can be downloaded from the following link

https://software.cisco.com/download/release.html?mdfid=283782839&flowid=45898&softwareid=282074294&release=8.6%282a%29&relind=AVAILABLE&rellifecycle=&reltype=latest

Also, check the following to identify if there was an unclean shutdown of this server

http://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/116717-trouble-cucm-shutdown-00.html

Manish

- Do rate helpful posts -

[Jose Afonso]

Hi Manish,

we had power issues that affected the Publisher, by physically shutdown the server and power it up have bring the Publisher Up to service.

Now we are facing database replication issues!

do you know the commands to fix database replication?

Thank you very much for responding.

Jose

[will.alvord]

Hi Jose,

This should get you going.

https://supportforums.cisco.com/document/52421/troubleshooting-cucm-database-replication-linux-appliance-model

regards,

will

[Manish Gogna]

Hi Jose,

I would recommend running a file system check and repair using the recovery iso as improper shutdowns can lead to file system corruption and cause issues like the one which you faced.

Manish

- Do rate helpful posts -