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cucm service manager not running

Jose Afonso
Level 1
Level 1

Hello I have issues with cucm version 8.6 ; cucm service manager not running, tried utils service start Service Manager without success

4 Replies 4

Manish Gogna
Cisco Employee
Cisco Employee

Hi Jose,

Can you provide the output of the following in a notepad file:

utils service list

show status

utils core active list

utils diagnose test

 

You may need to run the recovery iso to fix this issue, it can be downloaded from the following link

https://software.cisco.com/download/release.html?mdfid=283782839&flowid=45898&softwareid=282074294&release=8.6%282a%29&relind=AVAILABLE&rellifecycle=&reltype=latest

 

Also, check the following to identify if there was an unclean shutdown of this server

http://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/116717-trouble-cucm-shutdown-00.html

 

Manish

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Hi Manish,

we had power issues that affected the Publisher, by physically shutdown the server and power it up have bring the Publisher Up to service.

 

Now we are facing database replication issues!

do you know the commands to fix database replication?

 

Thank you very much for responding.

Jose

Hi Jose,

I would recommend running a file system check and repair using the recovery iso as improper shutdowns can lead to file system corruption and cause issues like the one which you faced.

 

Manish

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