10-18-2019 09:23 AM - edited 10-18-2019 11:12 AM
Call Flow: (used my cell)PSTN caller->VGW1->CUCM->UCCX->Agent xfers to internal operator-> Internal Operator blind xfers to end user-> end user has cfwd all set to his cell phone-> SIP Trunk ->Cube/VGW2 ->H.323 PRI -> PSTN
Facts
Call connects for 1 second then drops
If I call the end user directly the call connects fine(Call comes in and exits on VGW2 not VGW1)
I collected debugs on VGW2 (can't share entire debugs - customer info)
VGW2 disconnects the call (Sends BYE to CUCM and Disconnect MSG to Provider)
BELOW: BYE MESSAGE FROM VGW2 TO CUCM
User-Agent: Cisco-SIPGateway/IOS-16.6.5
Max-Forwards: 70
Timestamp: 1571343244
CSeq: 101 BYE
Reason: Q.850;cause=86
BELOW: DISCONNECT MSG TO PRI PROVIDER
065077: Oct 17 15:14:04.974: ISDN Se0/1/0:23 Q931: TX -> DISCONNECT pd = 8 callref = 0x0146
Cause i = 0x80EF - Protocol error; unspecified
(See screenshots of Translator X diagram (debugs from VGW2) attached)
In comparing calls
I see a reinvite coming from CUCM (INVITE 105) that swaps out the Operator's PAsserted ID and Contact with my cell info. When that gets passed to the provider it shows plan: uknown/unknown. Not sure if this is the cause.
Could it be a callerID issue where callerID is provided but in an unsupported IE by the provider? A call status did get generated with a call state and no mechanism for recovery thus a drop? See below from provider after disconnect.
065078: Oct 17 15:14:05.019: ISDN Se0/1/0:23 Q931: RX <- STATUS pd = 8 callref = 0x8146
Cause i = 0x82E16E - Message type not implemented
Call State i = 0x0A
ask for any info and I will provide it as best I can.
JC
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