CUCM user unable to reset phone or apply changes

[Brian Houston]

I have a customer with the following issue:

Since we upgraded the CUCM from 8.6.2.21900-5 To 8.6.2.23900-10 Users cannot "reset" or "apply config" after saving changes to extension details. A popup comes back saying  "User is not authorised to perform this function"

In fact the changes are applied okay but the initial error is very misleading:

No changes were made to user roles or permissions before or after the upgrade.

Has anyone else seen this behaviour?

[Hermanus Janse van Vuuren · Accepted solution]

Read this thread

https://supportforums.cisco.com/thread/2225679



Sent from Cisco Technical Support iPhone App

[Suresh Subramanian · Accepted solution]

Reset/Apply not working for CCMAdmin with custom roles

CSCug29903

Description

Symptom:

Assigning custom roles to end/application user does not allow to use the Reset/Apply buttons

Hitting save, shows that the update was successful

Conditions:

CUCM 8.6.2.23068-1 or higher

User created Roles

Standard (Built-in) roles should work fine.

Workaround:

Add read/update privileges for the "Voice Mail Pilot web pages" resource to the custom role

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[Brian Houston]

Thanks to all who replied in relation to this bug. I applied the workaround and that resolved the problem.