CUCME AND CUE 2911

[cigalahgroup]

Hello,

     I have installed CME 12.0 on CISCO 2911 with CUE module, all the SIP phones are registering properly and working fine. The CUE module is also configured and working fine with the voice mailboxes. I have also configured the Auto Attendant with 7001 Number. When I am dialing 7001 the AA service responds and ask me to dial 0 for operator when I am dialing 0 it doesn't responds, I mean pressing 0 or any other number like 1 to transfer extension does not give me a beep tone as well.

Any help will be appreciated.

[Nithin Eluvathingal]

Its a  DTMF issues. Check if you have DTMP-relay configured on dial-peers. 

[cigalahgroup]

Hello Nitin,

          Please check the below Dial Peer which I have made and let me know how can it be resolved.

dial-peer voice 7000 voip
description VoiceMail
destination-pattern 7000
session protocol sipv2
session target ipv4:192.168.200.2
dtmf-relay sip-notify
codec g711ulaw
no vad
!
dial-peer voice 7001 voip
description AutoAttendant
destination-pattern 7001
session protocol sipv2
session target ipv4:192.168.200.2
dtmf-relay sip-notify
codec g711ulaw
no vad
!
dial-peer voice 7002 voip
description AVT
destination-pattern 7002
session protocol sipv2
session target ipv4:192.168.200.2
dtmf-relay sip-notify
codec g711ulaw
no vad

[Nithin Eluvathingal]

Use dtmf-relay rtp-nte instead of dtmf-relay sip-notify.

[cigalahgroup]

The beep voice is coming now but when I press 0 nothing happens.

[Nithin Eluvathingal]

have you configured your AA properly ?

[cigalahgroup]

Nitin I have posted the configuration please have a look and let me know

[Scott Leport]

Hello,

Try setting the dtmf-relay setting to rtp-nte instead of sip-notify.

There are quite a number of similar posts on the community over the years where this ended up being the fix for them.

The other thing you can try is adding the rtp-nte in addition to sip-notify. It might be better to just pick one though! 

[cigalahgroup]

a

[Scott Leport · Accepted solution]

Hi,

Also apply the dtmf-relay rtp-nte to your voice register pools too.