07-31-2014 12:36 PM - edited 03-16-2019 11:35 PM
Our UC520 went down hard and CUE is not firing up. I have tried to shutdown, reset, reload various times and it does not come up. The status shows as "recover from error" or "recover from reset/shutdown" depending on if I just issued a reset or reload. When I start a session to it all I get is "Waiting XXX...". Do I have any good options here? Is the module dead or do I just need to re-initialize it?
Thanks,
Diego
Solved! Go to Solution.
08-11-2014 02:39 PM
Try re-installing the CUE software first. If the problem started after a power outage, then it could be a file corruption on the CUE disk. Hopefully, you have a configuration backup somewhere to restore. If you are unable to get the software to re-install you will likely need to RMA.
08-11-2014 02:39 PM
Try re-installing the CUE software first. If the problem started after a power outage, then it could be a file corruption on the CUE disk. Hopefully, you have a configuration backup somewhere to restore. If you are unable to get the software to re-install you will likely need to RMA.
08-11-2014 06:45 PM
Had to re-install. Luckily I had a good backup.
Thanks,
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