06-29-2013 01:19 AM - edited 03-16-2019 06:08 PM
Dear All,
I am trying to install the CUE 8.5.1 on Cisco gateway 2921 which is having CME 9.1. But i am getting following error
JTAPI login failed. Error while detrmining CCME Version -1. I have installed many times the same but in vain. My CallManager version is 7.1.5. JTAPI username and password is correct as i have verified from other cue.
06-29-2013 03:37 AM
Hi ,
Please check the following:
a. Have u assigned Standard CTI Enabled permission to Application user(JTAPI Username) u have created in Call Manager ?
b. Did u try restarting CTI Manager service in Call Manager?
c. Please try doing telnet from router to Call manager IP address followed by 2748 which is CTI Application server
regds,
aman
06-29-2013 04:16 AM
a. yes
b. From where to
c. can telnet
06-29-2013 04:54 AM
Hi,
In Cisco Unified Serviceability, Tools ---Control Center --Feature services .
regds,
aman
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