CUE License Problem

[keanej]

I have installed a CUE module operating in Call Manager mode.

The license for the ports is now like this ..

StoreIndex:  0  Feature: VMIVR-PORT                        Version: 1.0

        License Type: Permanent

        License State: Inactive

        License Count: 2 / 0

        License Priority: Medium

License Store: Primary License Storage

StoreIndex:  1  Feature: VMIVR-VM-MBX                      Version: 1.0

        License Type: Permanent

        License State: Active, In Use

        License Count: 25 /25

        License Priority: Medium

License Store: Primary License Storage

StoreIndex:  2  Feature: VMIVR-PORT                        Version: 1.0

        License Type: Permanent

        License State: Active, Not in Use

        License Count: 4 / 0

        License Priority: Medium

Is it possible to activate all 6 voice ports ??

Currently no ports are working !!

[Rob Huffman · Accepted solution]

Hi there,

Can you please link;

show license all

and

show license in use

You may need the steps in this good doc;

https://communities.cisco.com/docs/DOC-17720

Cheers!

Rob

"Your life is worth much more than gold." 

- Bob Marley

[keanej]

Show License all

License Store: Primary License Storage
StoreIndex:  0  Feature: VMIVR-PORT                        Version: 1.0
        License Type: Permanent
        License State: Inactive
        License Count: 2 / 0
        License Priority: Medium
License Store: Primary License Storage
StoreIndex:  1  Feature: VMIVR-VM-MBX                      Version: 1.0
        License Type: Permanent
        License State: Active, In Use
        License Count: 25 /25
        License Priority: Medium
License Store: Primary License Storage
StoreIndex:  2  Feature: VMIVR-PORT                        Version: 1.0
        License Type: Permanent
        License State: Active, In Use
        License Count: 4 /4
        License Priority: Medium
License Store: Evaluation License Storage
StoreIndex:  0  Feature: VMIVR-VM-MBX                      Version: 1.0
        License Type: Evaluation
        License State: Inactive
            Evaluation total period:  8 weeks  4 days
            Evaluation period left:  8 weeks  4 days
        License Count: 600 / 0
        License Priority: None
License Store: Evaluation License Storage
StoreIndex:  1  Feature: VMIVR-PORT                        Version: 1.0
        License Type: Evaluation
        License State: Inactive
            Evaluation total period:  8 weeks  4 days
            Evaluation period left:  8 weeks  4 days
        License Count: 60 / 0
        License Priority: None
License Store: Evaluation License Storage
StoreIndex:  2  Feature: VMIVR-IVR-SESS                    Version: 1.0
        License Type: Evaluation
        License State: Active, Not in Use, EULA not accepted
            Evaluation total period:  8 weeks  4 days
            Evaluation period left:  8 weeks  4 days
        License Count: 60 / 0
        License Priority: None

sho license in-use

StoreIndex:  1  Feature: VMIVR-VM-MBX                      Version: 1.0

        License Type: Permanent

        License State: Active, In Use

        License Count: 25 /25

        License Priority: Medium

StoreIndex:  2  Feature: VMIVR-PORT                        Version: 1.0

        License Type: Permanent

        License State: Active, In Use

        License Count: 4 /4

        License Priority: Medium

It would appear when I try to activate the 2 port spare license I de-activate the 4 port license.

Its all very strange - I have the four port working now - so I am happy enough.

Thanks Rob

James

[Rob Huffman]

Hey James,

This seems to be a common issue;

https://supportforums.cisco.com/message/3060702#3060702

I would reach out to;

licensing@cisco.com

to see if they can't provide a proper "single" license

Cheers!

Rob

"Your life is worth much more than gold." 

- Bob Marley