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Desk camera not working if shutter is open only after call in progress

Rising star
Rising star


We have Jabber 14.x installed on Windows 10. The cameras in use are Cisco Desk Cameras.

The bug is replicated as follows:

1. Have camera shutter closed before call

2. Place a call via Jabber to another user

3. After the call is up, open the shutter after a few seconds

4. The video for the camera doesn't start even if you wait for a minute. 


On the other hand, if I start a call when the shutter is open then I can close it during the call and reopen it without issue.


Anyone else seen this? Any idea how to resolve it?


3 Replies 3

Have you installed the latest camera firmware from the companion app or If yes then I’d open a TAC case; this seems like a clear cut firmware defect.

I'll give it a shot.

Is the cisco driver the only relevant driver? Any need to update Microsoft drivers?

The version in both Jabber and Camera are up-to-date.

Is there anything else to check or TAC  might be the only answer?

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