cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

AMA-CUCM Troubleshooting: Best Practices for Reading Trace Files

7352
Views
5
Helpful
10
Replies
Beginner

Desktop Wallpaper 8851, 8845

Hi guys.

 

I've got CME 11.0 and the 8851, 8845 IP Phones.

Both phones have graphical display: 800 × 480, 24.

I want to upload a custom wallpaper so I've created a List.xml which contains the bellow.

 

List.xml

<CiscoIPPhoneImageList>
<ImageItem Image="TFTP:Desktops/800x480x24/P1-Thumb.png" URL="TFTP:Desktops/800x480x24/P1.png"/>
</CiscoIPPhoneImageList>

 

I've also resized the picture with dimensions 800*480 for the normal picture and 200*120 for the thumbnail.

 

All the files (P1.png, P1-Thumb.png, List.xml) are uploaded to the directory: flash:/Dekstops/800x480/

 

I've also added the bellow commands to the configuration:

tftp-server flash:/Desktops/800x480x24/P1.png

tftp-server flash:/Desktops/800x480x24/P1-Thumb.png

tftp-server flash:/Desktops/800x480x24/List.xml

 

 

 

Unfortunately when I go to the phone I can't see any background apart from the default one.

Is there anything wrong with what I've done?

Should I add the bellow commands instead??

tftp-server flash:/Desktops/800x480x24/P1.png load P1.png

tftp-server flash:/Desktops/800x480x24/P1-Thumb.png load P1-Thumb.png

tftp-server flash:/Desktops/800x480x24/List.xml load List.xml

 

Thank you in advance.

1 ACCEPTED SOLUTION

Accepted Solutions
Contributor

Re: Desktop Wallpaper 8851, 8845

/Desktops/800x480x24

  • Background needs to be 800x480 and 24 bit color
  • Thumbnail needs to be 139x109 and 24 bit color
  • You must use a List.xml
  • You must use a Common Phone Profile to set the wallpaper
  • Restart the phone
Thank you,
Justin Ferello
Technical Support Specialist, ScanSource KBZ
10 REPLIES 10
Beginner

Re: Desktop Wallpaper 8851, 8845

Can you tftp download these same files from CME  using your own tftp client on your machine?

 

If not (and nothing blocking tftp in between etc), try serving up these files on CME without initial  "/" in flash:/   

 i.e.:

tftp-server flash:Desktops/800x480x24/P1.png

tftp-server flash:Desktops/800x480x24/P1-Thumb.png

tftp-server flash:Desktops/800x480x24/List.xml

 

Also you can "debug tftp event " to see what is happening...

Beginner

Re: Desktop Wallpaper 8851, 8845

You are right my friend as whith "debug tftp events" the phone required the "Desktops/800x480x24/List.xml" and not the"/Desktops/800x480x24/List.xml"

 

So the right ones are the below and "alias" was not needed at all.

tftp-server flash:Desktops/800x480x24/P1.png

tftp-server flash:Desktops/800x480x24/P1-Thumb.png

tftp-server flash:Desktops/800x480x24/List.xml

 

Now the only problem remaining is that the thumbnail does not have the right dimensions and when searching for wallpapers from the menu of the phone I see an "x" despite the fact that when I press set, the big picture shows correctly as a wallpaper in the phone.

 

In addition if we have 7970 which has a display of 320x234, the .png image is 320x212 because we have the time on the top of the phone that cuts a little bit of the image. So the thumbnail is 1/4 of the 320x212 which is 80x53.

 

In the same way 8851, 8845 have a display of 800x480. So I made a .png image with dimensions 800x480 and a thumbnail with 200x120. Something must be wrong because my big picture is cut on the top of the phone and the thumbnail does not exist in the menu.

 

Does anyone know the right dimensions of the .png big and small image??

Contributor

Re: Desktop Wallpaper 8851, 8845

/Desktops/800x480x24

  • Background needs to be 800x480 and 24 bit color
  • Thumbnail needs to be 139x109 and 24 bit color
  • You must use a List.xml
  • You must use a Common Phone Profile to set the wallpaper
  • Restart the phone
Thank you,
Justin Ferello
Technical Support Specialist, ScanSource KBZ
Beginner

Re: Desktop Wallpaper 8851, 8845

Yes the thumbnail dimensions are sometimes a bit funny. The doco says 1/4 of the full wallpaper image but rarely is that the case exactly. Doco is sketchy...

 

Best way is to find out is TFTP down an existing viewable thumb image to your machine with a tftp client and then look at its details and then match that size/colour depth on your one you wish to upload.

Beginner

Re: Desktop Wallpaper 8851, 8845

how do i configure this Common Phone Profile in CME???

Beginner

Re: Desktop Wallpaper 8851, 8845

Dear Farrukh

 

1) Resize the pictures both Thumbnail and Big picture.

2) Create the List.xml file.

3)Pass all the above to the CUCME flash:Desktops/800x480x24/....

4) Configure the tftp commands. Alias keyword is not needed.

 

 

Note:

I don't think that restart or reset is needed on the phones because when you go to the Wallpapers from the phones menu that moment it requires the Picture from the CUCME and this happens for every phone manually and independently.

 

Also Common Phone Profile is not needed.

 

Beginner

Re: Desktop Wallpaper 8851, 8845

I know this is an old thread, but could you tell me the maximum number of allowed wallpapers? Someone told me 50 but I haven't been able to find anything on it.

VIP Collaborator

Re: Desktop Wallpaper 8851, 8845

Hi there

 

That's right. The List.xml file can include up to 50 background images (Page 6)

 

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/12_0_1/featureConfig/cucm_b_cucm-feature-configuration-guide_1201/cucm_b_cucm-feature-configuration-guide_1201_chapter_0101101.pdf

 

Hope this helps!

Cheers
Rath!


***Please rate helpful posts***

 

Beginner

Re: Desktop Wallpaper 8851, 8845

Thanks so much!

VIP Advisor

Re: Desktop Wallpaper 8851, 8845

You are missing the alias keyword in tftp-server. debug tftp events to see the requested file name and put it in the alias. 

CreatePlease to create content
Content for Community-Ad
August's Community Spotlight Awards