Gentlemen,
We have recently experiencing strange behavior on our phone system and basically agent phones keep getting deregistered from finesse and users need to log back ... using their user ID and password on the phone to reconnect!!
It is pretty strange to notice that the phones have remained registered on Call Manager but only got unregistered/dropped off finesse!!
This is happing pretty much every day on a random basis and sometimes 60 to 100 phones get unregistered within a few second and then they go back to Normal... and most of the time stays deregistered.
Below are the Peripheral Gateway jgw logs/events.
00:03:15:577 PG1A-jgw1 Trace: MsgAddressInService: Addr: 16110.
00:03:48:542 PG1A-jgw1 Trace: CiscoAddrOutOfServiceEv Addr: 2708 Cause: DEVICE_UNREGISTERED.
00:03:48:542 PG1A-jgw1 Trace: MsgAddressOutOfService: Addr: 2708 Cause: 1005.
00:03:49:322 PG1A-jgw1 Trace: CiscoAddrInServiceEv Addr: 2708 Cause: NORMAL.
00:03:49:322 PG1A-jgw1 Trace: MsgAddressInService: Addr: 2708.
00:03:57:824 PG1A-jgw1 Trace: CiscoAddrOutOfServiceEv Addr: 2708 Cause: DEVICE_UNREGISTERED.
00:03:57:824 PG1A-jgw1 Trace: MsgAddressOutOfService: Addr: 2708 Cause: 1005.
00:03:58:495 PG1A-jgw1 Trace: CiscoAddrInServiceEv Addr: 2708 Cause: NORMAL.
00:03:58:495 PG1A-jgw1 Trace: MsgAddressInService: Addr: 2708.
00:04:36:078 PG1A-jgw1 Trace: CiscoAddrOutOfServiceEv Addr: 5763 Cause: DEVICE_UNREGISTERED.
00:04:36:078 PG1A-jgw1 Trace: MsgAddressOutOfService: Addr: 5763 Cause: 1005.
00:04:51:866 PG1A-jgw1 Trace: CiscoAddrOutOfServiceEv Addr: 6057 Cause: DEVICE_UNREGISTERED.
00:04:51:866 PG1A-jgw1 Trace: MsgAddressOutOfService: Addr: 6057 Cause: 1005.
00:04:51:866 PG1A-jgw1 Trace: CiscoAddrOutOfServiceEv Addr: 6004 Cause: DEVICE_UNREGISTERED.
00:04:51:866 PG1A-jgw1 Trace: MsgAddressOutOfService: Addr: 6004 Cause: 1005.
00:04:51:866 PG1A-jgw1 Trace: CiscoAddrOutOfServiceEv Addr: 5810 Cause: DEVICE_UNREGISTERED.
00:04:51:866 PG1A-jgw1 Trace: MsgAddressOutOfService: Addr: 5810 Cause: 1005.
00:04:51:866 PG1A-jgw1 Trace: CiscoAddrOutOfServiceEv Addr: 6013 Cause: DEVICE_UNREGISTERED.
00:04:51:866 PG1A-jgw1 Trace: MsgAddressOutOfService: Addr: 6013 Cause: 1005.
00:04:51:866 PG1A-jgw1 Trace: CiscoAddrOutOfServiceEv Addr: 5954 Cause: DEVICE_UNREGISTERED.
00:04:51:866 PG1A-jgw1 Trace: MsgAddressOutOfService: Addr: 5954 Cause: 1005.
00:04:51:866 PG1A-jgw1 Trace: CiscoAddrOutOfServiceEv Addr: 5745 Cause: DEVICE_UNREGISTERED.
00:04:51:866 PG1A-jgw1 Trace: MsgAddressOutOfService: Addr: 5745 Cause: 1005.
00:04:51:882 PG1A-jgw1 Trace: CiscoAddrOutOfServiceEv Addr: 5730 Cause: DEVICE_UNREGISTERED.
00:04:51:882 PG1A-jgw1 Trace: MsgAddressOutOfService: Addr: 5730 Cause: 1005.
00:04:51:882 PG1A-jgw1 Trace: CiscoAddrOutOfServiceEv Addr: 3284 Cause: DEVICE_UNREGISTERED.
00:04:51:882 PG1A-jgw1 Trace: MsgAddressOutOfService: Addr: 3284 Cause: 1005.
00:04:51:882 PG1A-jgw1 Trace: CiscoAddrOutOfServiceEv Addr: 5812 Cause: DEVICE_UNREGISTERED.
00:04:51:882 PG1A-jgw1 Trace: MsgAddressOutOfService: Addr: 5812 Cause: 1005.
00:04:51:882 PG1A-jgw1 Trace: CiscoAddrOutOfServiceEv Addr: 5891 Cause: DEVICE_UNREGISTERED.
00:04:51:882 PG1A-jgw1 Trace: MsgAddressOutOfService: Addr: 5891 Cause: 1005.
00:04:51:882 PG1A-jgw1 Trace: CiscoAddrOutOfServiceEv Addr: 13202 Cause: DEVICE_UNREGISTERED.
I was wondering if anyone have experienced similar issues and could possibly provide some insight or solution to find/fix the problem.
Thank you.
