Dial Plan configurations for replacing digits

[behemoth2]

Hello,

we are attempting to configure a dial plan for the Cisco MPP phones and are running into issues.  What we are looking to do is to forward the call from 611 directly to a call center.  The code we have working in a Polycom phone is:

R611R1234567890R which would cause the phone to dial 1234567890 when the user enters 611 into the dial pad.  Entering this config into a Cisco phone does not yield successful results.  Is there a way to manipulate the Dial Plan for the MPP phones to achieve this action?

[Geovani · Accepted solution]

Hi there, 

Try to include the following on your MPP dial plan: <611:1234567890>

For more info on dial plan please refer to:

https://community.cisco.com/t5/collaboration-voice-and-video/how-do-mpp-dial-plan-works/ta-p/3985933

and page  464 of the admin guide 

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/MPP/8800/english/AG/p881_b_8800-mpp-ag_new.pdf

Thanks