03-11-2012 01:50 AM - edited 03-16-2019 10:03 AM
Hi
I'm Looking for a secure solution for the scenario below,
This is a Telephone Company IVR system that service to customers such as reporting problem, bill payment and etc,
when the customer choose 1 for bill payment the teleco IVR redirects call to Bank IVR system but this isn't a secure way, maybe the telco admin acting as a man in the middle and capture the customers records.
In this case we want the Access server inspecting the digits when the AS discovers the 1# redirects the call independently to the Bank IVR system and bypass the Telco IVR.
Is there any solution?
Thanks
03-11-2012 04:59 AM
when you receive the call and caller press 1 set your IVR to redirect the call to the Bank DID number instead of the Teleco IVR number !
not sure what type of IVR or system you are runing in the font end with the customers !!
HTH
03-11-2012 05:32 AM
There is only two IVR ( telco & bank)
when the call recieved, its redirected to the Telco IVR and when caller pressed 1 then the call redirected to the bank IVR
we dont want that
we want when the call recieved redirected to the telco IVR but when the caller pressed 1 before the digits recieved by the telco IVR, access server detect that and route the call to the bank IVR.
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