Disaster Recovery System login page is very slow in CUCM

[RAJA RAHMAN]

Hi All

while login to the  Disaster Recovery System login page it take time ... after that when clicking on the backup nothing is happening

i have tried on all the browser .

CUCM VERSION :8.6.2.23077-1

regards

raja

[chrysostomos1980]

Hi

1) Where is installed the CUCM?(VM?)

2) Did you restart Tomcat?

Please rate all useful posts 

Regards
Chrysostomos

""Thinking is the hardest work there is , which is probably the reason why so few engage in it""

[RAJA RAHMAN]

Hi Chrysostomos

It is install on  MCS-7816-I4-IPC1 server

did the tomcat restart but still no luck

regards

raja

[Aman Soi]

Hi Raja,

Are u trying to take backup on network or through tape?

Can u try through OS administartion using command

utils disaster_recovery backup network featurelist path servername username

regds,

aman

[RAJA RAHMAN]

Hi Aman

I was try through the network only

how to do  backup from os admin in cli

utils disaster_recovery backup network featurelist path servername username

servername is the pub  or the sftp server name 

and username is for the oub or sftp

please advise

regards

raja

[Aman Soi]

Hi Raja,

Please try below steps:

utils disaster_recovery backup network featurelist path servername username

Parameters

• featurelist specifies the list of features to back up, separated by commas.

• path represents the location of the backup files on the remote server.

• servername represents the IP address or host name of the server where you stored the backup files.

• username represents the username that is needed to log in to the remote server.

Secondly, was this working setup or u  upgraded from 7.x to 8.x?

Can u share output of command show memory size and show memory count from publisher?

regds,

aman

[RAJA RAHMAN]

Hi Aman

The setup was working till the version  8.6.2.20000-2 For some problem with call flow issue we have to upgrade to the version 8.6.2.23077-1  after that the issue has started .

Total size of memory: 4.0 GB

Total number of memory modules: 2

[Aman Soi]

Hi Raja,

Can u try taking backup from OS Administration page and let us know?

regds,

aman

[RAJA RAHMAN]

HI  Aman

Plz let me know how to take from OS administration page

Regards

Raja

[Aman Soi]

Hi Raja,

You need tgo follow the steps:

a. login in OS Adminsitration page of Publisher using Putty.

b. On PC, run SFTP software like FREEFTPD in background.

Run the command

utils disaster_recovery backup network featurelist path servername username

Parameters

• featurelist specifies the list of features to back up, separated by commas.

• path represents the location of the backup files on the remote server.

• servername represents the IP address or host name of the server where you stored the backup files.

• username represents the username that is needed to log in to the remote server.

regds,

aman

[RAJA RAHMAN]

HI Aman

CLI backup is working

What we need to do it for GUI issue

Please let me know .

Thank you for your support .

Regards

raja

[Aman Soi]

Hi Raja,

Thanks for update.

Can u please let me know whether the DRS page stops in between while loading or is slow but appears fully?

Any message which comes.

regds,

aman

[RAJA RAHMAN]

Hi Aman

The DSR page will  beshowing loading and will be refresh to the same page  .

Regards

Raja

[Aman Soi]

Hi Raja,

Can u run utils dignose test command and get the logs for tomcat file file get activelog tomcat/logs/* ?

regds,

aman