I am fairly new to the Cisco community. I recently came into a few 7960 phones. We have 7921, 7941 and 7961 phones that were part of our original purchase. I am trying to introduce the 7960 phones to replace the 7941 phones(give the users 6 buttons vs. 2). One of the phones functions fine, but one of the phones will not go to the DND mode from either idle or if the person is on a call. The DND softkey shows on the screen above a softkey. When you press it, nothing happens. I have tried placing the e-phone under a different template. I have created a new template to see if the phone will respond but no luck. I have confirmed that both of the phones that I am working with have the same firmware. Any suggestions?