Do MOH Sever and IOS Gateway need to be in the same "Device Pool" ????

[o_unzueta]

I have a scenario with just one CUCM server and 2 Gateways (each one with one E1).

The second Gateway is in a branch office, and is configured with a second "device pool".

We are not getting any MOH server for the calls received through this Gateway, but when i change its device pool to the same that the central office, the MOH works fine.

Is there a way to enable MOH for this Gateway, without having to change its "device pool" to the same that the central office???

Thanks.

[Jose Pablo Villalobos Urena]

they can be in differnt DP with no problem.

Now question:

1-MOH multicast/Unicast? (Multicast MOH ONLY support G711, so that could explain changing the DP fixnig the problem)

[You can create a DP/region for MOH if multicast to talk G711 to everybody and the problem will get fix]

Please Kudos/rate if this help!

[Jorge Armijo]

+5  Jose Villalobos

--
Jorge Armijo

Please remember to rate helpful responses and identify helpful or correct answers.

[o_unzueta]

The MOH is configured for Unicast.

Also, all is configured for G711 (gateway and phones), but still no luck.

[Jose Pablo Villalobos Urena · Accepted solution]

In tha case check the MRGL you have for DP A and for DP B.

Lets see if the MOH its available for both DP.

Please Kudos/rate if this help!

[o_unzueta]

The problem was effectively the MRGL.

Neither of the DPs have a MRGL assigned, but the DP-A was in the same DP that the MOH Server and just this one worked.

I just asigned the MRGL to DP-B and its working now.

Thank you!

Osvaldo