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DTMF fail in unity connection 8.x

ivan aguilar
Level 1
Level 1

‎03-14-2014 04:30 AM - edited ‎03-16-2019 10:06 PM

Hi

We have recently configured a new unity connection for a end customer, when we test call from corporative mobile to the Unity, runs fine but no one key respond, neither #, * or any number.

We have alreade cheked key mapping, standar greetings, rules and so on. As the call previously goes to a Cube, does anybody know if the problem is within the unity or could be in cube too.

Any idea to look for into unity?

Thanks!!!

 

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5 Replies 5

Dragan Ilic
Level 4
Level 4

‎03-14-2014 04:54 AM

How did you configured DTMF relaying on your CUBE box? Could you post your dial-peer config to SIP provider for that?

HTH,

Dragan

HTH,
Dragan
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ivan aguilar
Level 1
Level 1
In response to Dragan Ilic

‎03-14-2014 05:09 AM

Hi Dragan

In our cube there is not any dial-peer, all is with header profiles, adjacency and so on. We wanna see if could be first of all any issue within the unity.

thanks.

 

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Ayodeji Okanlawon
VIP Alumni
VIP Alumni
In response to ivan aguilar

‎03-14-2014 06:03 AM

Ivan,

I am not sure what you mean by there is no dial-peer on the cube. You need dial-peers to route calls. Can you send us a sh run of your cube? Does DTMF work when you test from an IP Phone in your cluster?

Please rate all useful posts
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ivan aguilar
Level 1
Level 1
In response to Ayodeji Okanlawon

‎03-17-2014 01:21 AM

Hi again, hope doing fine.

Regarding your question about why there is not dial-peer on the cube, there are not any gateways in the network, all is running with Nexus 7K, 1K and 9K, and of couse, cubes and Fw.

What i want to know if i am not finding anything about DTMF in the Unity, no key is running with the mobile.

In call handlers template we have already looking for but still falis.

Any idea? Thanks!!

 

0 Helpful

ivan aguilar
Level 1
Level 1
In response to Ayodeji Okanlawon

‎03-18-2014 01:19 AM

Hi all

Here are the traces calling from a fixed phone to unity and from mobile phone, let´s see if anybody can see anything , because there are some errors about SIP lua and so on...thanks!

options: q=quit, n=next, p=prev, b=begin, e=end (lines 21621 - 21640 of 21701) : 
08:53:11.654 |//SIP/SIPCdpc(2,74,325)/ci=39986059/ccbId=258489/scbId=0/getCcSignalCnNameAndNumberInfo: URLPT-getCC: host: lHost: uri-pt:0 trunk:1|2,100,68,194.1^*^*
08:53:11.771 |SIPKpmlDtmfEventPkg::forwardNotifiedDigits NULL body|2,100,63,1.1496^10.104.107.2^*
08:53:52.106 |ViprUtils::addVcrFeatureData FeatDataCld[+44163528xxxx], FeatDataClg[+349155xxxxx], starttime[3604117991],stoptime[3604118032]|2,100,230,1.258675^10.104.107.66^*
08:53:52.106 |SdiStats: #Lines: 26 Free HWM: 11 Free HWM(total): 31|*^*^*
08:53:52.106 |ViprUtils::uploadVCRifRequired VcrUploadNeeded[1]|2,100,230,1.258675^10.104.107.66^*
08:53:52.106 |//SIP/SIPCdpc(2,74,325)/ci=0/ccbId=258489/scbId=0/uploadVCRifRequired: VcrUploadNeeded 1|2,100,230,1.258675^10.104.107.66^*
08:53:52.106 |!!ERROR!! -MediaManager-(198)::wait_AuDisconnectRequest, mCleanupPreallocatedMTP=0|2,100,230,1.258675^10.104.107.66^*
08:53:52.107 |MatrixControl:updatePartyMediaCoordinatorNodeId: party1 videoCapable=0, party 2 videocapable=0|2,100,230,1.258675^10.104.107.66^*
08:53:52.107 |//SIP/SIPCdpc(2,74,326)/ci=39986060/ccbId=258490/scbId=0/addTransparencyInfo: Transparency info is NULL.  Not attaching anything.|2,100,230,1.258675^10.104.107.66^*
08:53:52.146 |SIPKpmlDtmfEventPkg::forwardNotifiedDigits Unrecognized digit|2,100,63,1.1499^10.104.107.2^*
08:53:52.146 |ViprUtils: Number has no +, not a valid E164 [8199121]|2,100,63,1.1500^10.104.107.2^*
08:53:52.146 |//SIP/SIPCdpc(2,74,326)/ci=0/ccbId=258490/scbId=0/uploadVCRifRequired: VcrUploadNeeded 1|2,100,63,1.1500^10.104.107.2^*
08:53:52.147 |//SIPLua/Error/SipContexts_removeContext: call contexts object is missing|*^*^*
09:07:38.589 |SNRD(     39) - wait_CcCiRes CellProxy(    234) CcCiReq sent ccbid 0 |1,100,230,1.258848^10.104.107.66^*
09:07:38.589 |SdiStats: #Lines: 11 Free HWM: 5 Free HWM(total): 31|*^*^*
09:07:38.707 |DbMobility: can't find remdest 8199121 in map|*^*^*
09:07:38.708 |RouteListControl::idle_CcSetupReq - RouteList(RL-UNITY1025), numberSetup=0 numberMember=1 vmEnabled=0|1,100,230,1.258848^10.104.107.66^*
09:07:38.708 |ViprUtils::isViprAllowed Get device row from ccmdb returned false for  PKID=[b474c0dc-7c47-2cba-77ab-9c34a71e7fbe]|1,100,230,1.258848^10.104.107.66^*
09:07:38.709 |//SIP/SIPCdpc(2,74,327)/ci=39986062/ccbId=258869/scbId=0/setCurrentLocalHostname: URLPT-setLHost: host:ims.vodafone.co.uk lHost: uri-pt:0 trunk:1|1,100,230,1.258848^10.104.107.66^*
09:07:38.805 |//SIP/SIPHandler/ccbId=0/scbId=0/convertStackSDPtoCmSDP: ***SIPSdp=4738 bytes|2,100,63,1.1506^10.104.107.2^*

options: q=quit, n=next, p=prev, b=begin, e=end (lines 21641 - 21660 of 21701) : 
09:07:38.805 |//SIP/SIPCdpc(2,74,327)/ci=39986062/ccbId=258869/scbId=0/getXCiscoViPRFallbackIDAndDTMFKey: Device type 8, Pstn Fallback is not enabled|2,100,63,1.1506^10.104.107.2^*
09:07:38.807 |!!ERROR!! -SDPMsg- - getVideoMLine, size=0, idx=0, returning System Default |*^*^*
09:07:38.807 |//SIP/SIPCdpc(2,74,327)/ci=39986062/ccbId=258869/scbId=0/getCcSignalCnNameAndNumberInfo: URLPT-getCC: host:ims.vodafone.co.uk lHost: uri-pt:0 trunk:1|2,100,68,196.1^*^*
09:07:38.844 |!!ERROR!! -SDPMsg- - getVideoMLine, size=0, idx=0, returning System Default |*^*^*
09:07:38.845 |!!ERROR!! -SDPMsg- - getApplicationMLine, size=0, idx=0, returning System Default |*^*^*
09:07:38.845 |!!ERROR!! -SDPMsg- - getApplicationMLine, size=0, idx=0, returning System Default |*^*^*
09:07:38.845 |!!ERROR!! -SDPMsg- - getApplicationMLine, size=0, idx=0, returning System Default |*^*^*
09:07:38.845 |!!ERROR!! -SDPMsg- - getApplicationMLine, size=0, idx=0, returning System Default |*^*^*
09:07:38.937 |SIPKpmlDtmfEventPkg::forwardNotifiedDigits NULL body|2,100,63,1.1509^10.104.107.2^*
09:08:17.882 |!!ERROR!! -MediaManager-(199)::wait_AuDisconnectRequest, mCleanupPreallocatedMTP=0|1,100,230,1.258874^10.104.107.66^*
09:08:17.882 |SdiStats: #Lines: 16 Free HWM: 5 Free HWM(total): 31|*^*^*
09:08:17.921 |//SIP/SIPHandler/ccbId=0/scbId=0/convertStackSDPtoCmSDP: ***SIPSdp=4738 bytes|2,100,63,1.1511^10.104.107.2^*
09:08:17.922 |MatrixControl:updatePartyMediaCoordinatorNodeId: party1 videoCapable=0, party 2 videocapable=0|2,100,63,1.1511^10.104.107.2^*
09:08:17.922 |//SIP/SIPCdpc(2,74,327)/ci=39986062/ccbId=258869/scbId=0/addTransparencyInfo: Transparency info is NULL.  Not attaching anything.|2,100,63,1.1511^10.104.107.2^*
09:08:17.923 |SIPKpmlDtmfEventPkg::forwardNotifiedDigits Unrecognized digit|2,100,63,1.1512^10.104.107.2^*
09:08:17.923 |//SIP/SIPD(2,73,41)/ccbId=0/scbId=258870/processSIPSubscribeResult: SIPSubNotTable doesn't contain an entry for scbID|2,100,63,1.1513^10.104.107.2^*
09:08:18.011 |//SIP/SIPHandler/ccbId=0/scbId=0/convertStackSDPtoCmSDP: ***SIPSdp=4738 bytes|2,100,63,1.1514^10.104.107.2^*
09:08:18.049 |insertIntoCiCdccMapList(39986062) (2,100,207,191)|*^*^*
09:08:18.049 |insertIntoCiCdccMapList(39986063) (2,100,207,191)|*^*^*
09:08:18.086 |!!ERROR!! -SDPMsg- - getVideoMLine, size=0, idx=0, returning System Default |*^*^*

options: q=quit, n=next, p=prev, b=begin, e=end (lines 21661 - 21680 of 21701) : 
09:08:18.122 |!!ERROR!! -SDPMsg- - getVideoMLine, size=0, idx=0, returning System Default |*^*^*
09:08:18.122 |!!ERROR!! -SDPMsg- - getVideoMLine, size=0, idx=0, returning System Default |*^*^*
09:08:18.122 |!!ERROR!! -AgenaInterfaceBase-(89)::isSrtpCall, ConnectionIsEaronly and outgoing channel is still open|2,100,63,1.1514^10.104.107.2^*
09:08:18.122 |!!ERROR!! -LogicalChannels-- isChannelEstablished, no lcn entry? 10d24068, lcn=0|*^*^*
09:08:28.183 |LineControl TEST DEBUGS: Number of entries in CallTable is =  1
|2,100,63,1.1511^10.104.107.2^*
09:08:28.183 |SdiStats: #Lines: 15 Free HWM: 4 Free HWM(total): 31|*^*^*
09:08:28.183 |!!ERROR!! -MediaManager-(200)::wait_AuDisconnectRequest, mCleanupPreallocatedMTP=0|2,100,63,1.1511^10.104.107.2^*
09:08:28.183 |//SIP/SIPCdpc(2,74,327)/ci=39986062/ccbId=258869/scbId=0/addTransparencyInfo: Transparency info is NULL.  Not attaching anything.|2,100,63,1.1511^10.104.107.2^*
09:08:28.222 |//SIP/SIPHandler/ccbId=0/scbId=0/convertStackSDPtoCmSDP: ***SIPSdp=4738 bytes|2,100,63,1.1515^10.104.107.2^*
09:08:28.223 |!!ERROR!! -ConnectionManager- ERROR  deleteMediaInfoEntry(CI=0): ENTRY NOT FOUND, size=3|2,100,63,1.1515^10.104.107.2^*
09:08:28.223 |MatrixControl:updatePartyMediaCoordinatorNodeId: party1 videoCapable=0, party 2 videocapable=0|2,100,63,1.1515^10.104.107.2^*
09:08:28.223 |//SIP/SIPCdpc(2,74,327)/ci=39986062/ccbId=258869/scbId=0/addTransparencyInfo: Transparency info is NULL.  Not attaching anything.|2,100,63,1.1515^10.104.107.2^*
09:08:28.260 |removeFromCiCdccMap(39986063)|*^*^*
09:08:28.260 |removeFromCiCdccMap(39986062)|*^*^*
09:08:28.260 |removeFromCiCdccMap(0)|*^*^*
09:08:28.260 |removeFromCiCdccMap(0)|*^*^*
09:08:28.260 |removeFromCiCdccMap(0)|*^*^*
09:08:28.260 |removeFromCiCdccMap(0)|*^*^*
09:08:28.288 |//SIP/SIPCdpc(2,74,327)/ci=0/ccbId=258869/scbId=0/uploadVCRifRequired: VcrUploadNeeded 0|2,100,63,1.1516^10.104.107.2^*

options: q=quit, n=next, p=prev, b=begin, e=end (lines 21681 - 21700 of 21701) : 
09:08:28.288 |//SIPLua/Error/SipContexts_removeContext: call contexts object is missing|*^*^*

 

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