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Dual-Line Config for 69XX on CME 8.6

Michael Hines
Beginner
Beginner

I understand that the 69XX series phones do not support dual-line (primarily for call waiting). I am wondering if someone could provide a sample config of a workaround using two buttons/lines. I will post what I have currently. The issue I see is that when the call is not answered on the second line, I need it to dump to VM with the correct calling station ID (I don't want to put an alias DN on each VM box).                  

!

ephone-dn  1  dual-line
number 6011
label Line 1
name John Smith
call-forward busy 1011
call-forward noan 8000 timeout 30
hold-alert 30 originator
!
!
ephone-dn  3  dual-line
number 1011
label Line 2
name John Smith
call-forward busy 8000
call-forward noan 8000 timeout 15
hold-alert 30 originator
!
!
ephone  1
device-security-mode none
mac-address F0F7.55B6.2E3E
max-calls-per-button 2
type 6941
button  1:1 2:3
!

1 Accepted Solution

Accepted Solutions

Rob Huffman
Hall of Fame
Hall of Fame

Hi Michael,

Most voicemail systems use the "Originally Dialed Number" CLID for mailbox

selection when calls reach via the phone forwarding. So you may be good to go here

For CUE;

**Mailbox selection (OCN or LRD) in your case use OCN

This configurable option specifies the mailbox to be used in case of call forward.

Mailbox  selection: Mailbox in which an incoming voice message is stored. The  options are original called number (OCN) or the last redirected number  (LRD). LRD is the default option:)

Check out Page 88 of this good doc;

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel2_3/cliadmin/cuecli23.pdf

Unity Connection 7.x and above;

Via

Cisco Unity Connection Administration

Advanced (towards the bottom of the page)

Conversation Configuration

Use Last (Rather than First) Redirecting Number for Routing Incoming Call

Unity 5.x and above you can config Unity to use the "Last Redirecting Number"  on a Call Forward instead of the "Originally Dialed Number"

Route Forwarded Calls by the First or Last Redirecting Number

Cisco  Unity supports the option of routing calls based on either the first or  last redirecting number when a call is forwarded to Cisco Unity.

Note the following:

This option requires Cisco Unity-CM TSP 8.1(2) or later.

This option is not supported by integrations through PIMG units.

This option can be changed through the Advanced Settings Tool (AST), which is available in Tools Depot.

And as an FYI - only...

Multiple Calls Per Line

#

Cisco Unified CME 9.0 provides support for the Multiple Calls Per Line  (MCPL) feature on Cisco Unified 6921, 6941, 6945, and 6961 SIP IP phones  and Cisco Unified 8941 and 8945 SCCP and SIP IP phones.

#

Before  Cisco Unified CME 9.0, the maximum number of calls supported for every  directory number (DN) on Cisco Unified 8941 and 8945 SCCP IP phones was  restricted to two.

#

With Cisco Unified CME 9.0, the MCPL feature overcomes the limitation on the maximum number of calls per line.

#

In Cisco Unified CME 9.0, the MCPL feature is not supported on Cisco Unified 6921, 6941, 6945, and 6961 SCCP IP phones.

Cisco Unified 6921, 6941, 6945, 6961, 8941, and 8945 SIP IP Phones

#

In Cisco Unified CME 9.0, the default values for the busy-trigger-per-button command is 1 for the Cisco Unified 6921, 6941, 6945, and 6961 SIP IP  phones and 2 for the Cisco Unified 8941 and 8945 SIP IP phones.

#

You can configure the maximum number of calls before a phone receives a busy tone. For example, if you configure busy-trigger-per-button 2 in voice register pool configuration mode for a Cisco Unified 6921,  6941, 6945, or 6961 SIP IP phone, the third incoming call to the phone  receives a busy tone.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmebasic.html#wp1240634

Cheers!

Rob

"Far away from your trouble and worry
You belong somewhere you feel free" - Tom Petty

View solution in original post

2 Replies 2

Rob Huffman
Hall of Fame
Hall of Fame

Hi Michael,

Most voicemail systems use the "Originally Dialed Number" CLID for mailbox

selection when calls reach via the phone forwarding. So you may be good to go here

For CUE;

**Mailbox selection (OCN or LRD) in your case use OCN

This configurable option specifies the mailbox to be used in case of call forward.

Mailbox  selection: Mailbox in which an incoming voice message is stored. The  options are original called number (OCN) or the last redirected number  (LRD). LRD is the default option:)

Check out Page 88 of this good doc;

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel2_3/cliadmin/cuecli23.pdf

Unity Connection 7.x and above;

Via

Cisco Unity Connection Administration

Advanced (towards the bottom of the page)

Conversation Configuration

Use Last (Rather than First) Redirecting Number for Routing Incoming Call

Unity 5.x and above you can config Unity to use the "Last Redirecting Number"  on a Call Forward instead of the "Originally Dialed Number"

Route Forwarded Calls by the First or Last Redirecting Number

Cisco  Unity supports the option of routing calls based on either the first or  last redirecting number when a call is forwarded to Cisco Unity.

Note the following:

This option requires Cisco Unity-CM TSP 8.1(2) or later.

This option is not supported by integrations through PIMG units.

This option can be changed through the Advanced Settings Tool (AST), which is available in Tools Depot.

And as an FYI - only...

Multiple Calls Per Line

#

Cisco Unified CME 9.0 provides support for the Multiple Calls Per Line  (MCPL) feature on Cisco Unified 6921, 6941, 6945, and 6961 SIP IP phones  and Cisco Unified 8941 and 8945 SCCP and SIP IP phones.

#

Before  Cisco Unified CME 9.0, the maximum number of calls supported for every  directory number (DN) on Cisco Unified 8941 and 8945 SCCP IP phones was  restricted to two.

#

With Cisco Unified CME 9.0, the MCPL feature overcomes the limitation on the maximum number of calls per line.

#

In Cisco Unified CME 9.0, the MCPL feature is not supported on Cisco Unified 6921, 6941, 6945, and 6961 SCCP IP phones.

Cisco Unified 6921, 6941, 6945, 6961, 8941, and 8945 SIP IP Phones

#

In Cisco Unified CME 9.0, the default values for the busy-trigger-per-button command is 1 for the Cisco Unified 6921, 6941, 6945, and 6961 SIP IP  phones and 2 for the Cisco Unified 8941 and 8945 SIP IP phones.

#

You can configure the maximum number of calls before a phone receives a busy tone. For example, if you configure busy-trigger-per-button 2 in voice register pool configuration mode for a Cisco Unified 6921,  6941, 6945, or 6961 SIP IP phone, the third incoming call to the phone  receives a busy tone.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmebasic.html#wp1240634

Cheers!

Rob

"Far away from your trouble and worry
You belong somewhere you feel free" - Tom Petty

Thanks!!! Great info.

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