Can anyone please shed some light on my post below:
Tapan,
We have the same exact issue that Binu mentioned. We have these phones deployed to the CEO, COO, and CTO of our company ( Gold Cisco Partner ). We have CUCM 9.1.x with AD integration AND I have updated all of the contacts in Google Contacts via a tool on the Google Apps website called FlashPanel ( we went through and update 100+ contacts ).
That update ONLY AFFECTS the ability to see users pictures if you press the "contacts" button on the homepage of the DX650 and search, it pulls the directory from Google Apps, NOT CUCM. We have found that and corrected/updated all contacts in Google Apps.
The issue we have now is if you press the phone button on the homepage of the phone, those images and still a silloutte of the person NOT the image from Google Contacts, so how does the DX650 pull images for the phone button? Is this CUCM EDI/UDS or Google Contacts? How do you update the images for BLF keys and images of incoming calls on the DX650?
Moving forward, can the developers PLEASE put code to allow the DX650 to pull images from the same AD/location as Cisco Jabber? We are maintaining 2 seperate directories which is a pain.
We have made sure that in CUCM we have the "Company Photo Directory" set up the same as we have for Cisco Jabber:
Alex Hannah
CCIE Voice #25853
ABS Technology Architects
804-955-4091.
Alex,
I have my DX650 synced with my google account and corporate directory. I'm not using AD integration though, but the concept should be similar.
I added myself as a user in CUCM and made my company photo directory as "http://XXXXX.cisco.com/dir/photo/std/%%uid%%.jpg"
Here's what it looks like when I search from the phone application:
As you can see, there's an enry under Cisco Directory with the user I created in CUCM and the picture was updated appropriately.
Here's what you see searching from the Contacts application:
I'm using load sipdx650.10-0-1-103.
Is this different than the behavior you expect?
Thanks,
Brian Meade
Alex,
So I added 2 BLFs. The first one is to 1026 which is the number on my corporate directory. The second is my cell number which should pull from my Gmail contacts.
As you can see, 1026 doesn't match any local contacts on the phone (only the corporate directory). The phone doesn't reach out to the corporate directory to update the BLF entries. It's the same thing for incoming calls. It must match a contact locally in Android.
There's 2 ways to fix this that I found.
Add a local copy of the corporate directory contact by selecting "Copy to My Contacts"
After doing this, my BLF is updated to my corporate directory picture and incoming calls also show that picture:
That method isn't too bad if you're just using it for BLFs but it becomes annoying quickly if you want this to work for incoming calls as you would have to add a local copy for every corporate directory contact.
The second method to fix this which is what I recommend is to sign into Jabber on the DX650. The DX650 will save all Jabber contacts as a local contact automatically.
Using that method, your pictures will automatically work for BLFs and Incoming Calls.
Let me know if you have any more questions about this.
Thanks,
Brian Meade
Alex,
It should be Jabber IM actually. Sorry for not being specific. It should sync contacts by default but you can check this in the settings:
You want to make sure Synchronize with Contacts is checked. That should ensure a local contact is made for every Jabber IM contact.
Let me know if that works okay.
Thanks,
Brian
