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AMA-CUCM Troubleshooting: Best Practices for Reading Trace Files

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Beginner

DX650 Wallpaper uploaded but the image did not appear on DX650.

Hello,

Im trying to upload an wallpaper to DX650 but its not working

I use this procedure:

Step 1   Assign wallpaper control to the administrator.
Step 2   Upload the wallpaper to the Desktops/1600x1280x24 directory of the TFTP server, and restart the TFTP server.

Wallpaper images can be JPG, PNG, or BMP files. The optimal image size for wallpaper is 1600 x 1280 pixels.

Step 3   Go to Device > Device Settings > Common Phone Profile.
Step 4   Set Background Image to the desired wallpaper.

If an invalid file is specified, the phone will revert to the default wallpaper. there is no status message logged for this failure. The following error message is added to the device output log.

Decode failed for Admin provided image file <admin_file_name> Invalid image file provided. Cannot set as wallpaper!

The image is on the right format.

Also Uploaded List.xml file.

Please suggest.

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

https://supportforums.cisco

https://supportforums.cisco.com/document/13230036/dx650-background-image-or-wallpaper-customization

(Firmware 10.1(1), 10.1(2), 10.2(2), 10.2(4) it is mentioned to Upload the wallpaper on Desktops/1600x1280x24 (directory of the TFTP server) but noticed that the directory mentioned is changed with Phone firmware 10.2(5) as mentioned below.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/dx/series/admin/1025/DX00_BK_CB112361_00_cisco-dx-series-ag-1025/DX00_BK_CB112361_00_cisco-dx-series-ag-1025_chapter_01011.html

Desktops/1569x600x24

8 REPLIES 8
Hall of Fame Master

If you are hard coding the

If you are hard coding the image on common phone profile then you do not need thumbnail image or update to list.xml, what exactly did you name the file as and what did you enter under the common phone profile? 

Beginner

No success.

No success.

Hall of Fame Master

What steps did you take?

What steps did you take?

Beginner

Above Process + http:/

Above Process + http://docwiki.cisco.com/wiki/Endpoints_FAQ#DX650_Background + I also tried by uploading List.xml.

Cisco Employee

https://supportforums.cisco

https://supportforums.cisco.com/document/13230036/dx650-background-image-or-wallpaper-customization

(Firmware 10.1(1), 10.1(2), 10.2(2), 10.2(4) it is mentioned to Upload the wallpaper on Desktops/1600x1280x24 (directory of the TFTP server) but noticed that the directory mentioned is changed with Phone firmware 10.2(5) as mentioned below.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/dx/series/admin/1025/DX00_BK_CB112361_00_cisco-dx-series-ag-1025/DX00_BK_CB112361_00_cisco-dx-series-ag-1025_chapter_01011.html

Desktops/1569x600x24

Highlighted
Cisco Employee

http://docwiki.cisco.com/wiki

http://docwiki.cisco.com/wiki/Endpoints_FAQ#DX650_Background

Regards

Deepak

Beginner

I tried, but not working.

I tried, but not working.

Beginner

Yup now its working fine.We

Yup now its working fine.
We have raised TAC case to resolve the issue and you are correct , we have to upload image in Desktops/1569x600x24 Directory of TFTP Server.

Gomzy

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