I just got my hands on 8961. Unlike the 79 series, i am having some difficulties trying to edit the soft keys from the call manager. Any experts out there that could lend a hand? The user manual mentioned only about editing the phone templete and did not mention the softkey.
There are 'almost' no mods here, posts are deleted only for serious reasons.
Even if you posted in error there is no problem at all.
That is covered in the phone administration guide.
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I'm getting this from the hyperlink.
The file or application you are trying to access may require additional entitlement or you are trying to access a file with an invalid name. Additional entitlement levels are granted based on a users relationship with Cisco on a per-application basis.
I had tried this though,
it does not explain how to modify the softkey.
I tried both links and they work fine, it must be something on your end or with your browser.
Search CCO for 8961 + Administration guide, then once you find it, go to the "Configuring Features, Templates, Services, and Users" chapter.
You can limit the appearance of some telephony features on the Cisco Unified IP Phone 8961, 9951, and 9971 by enabling or disabling these features in the feature control policy configuration. When you disable a feature in the feature control policy configuration for a phone, you restrict the user's access to the feature and the softkeys associated with the feature does not display on the phone.
To create a Feature Control Policy, follow these steps:
Step 1 From Cisco Unified Communications Manager Administration, choose Device > Device Settings > Feature Control Policy.
The Find and List Feature Control Policy window displays.
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The Cisco Unified IP Phone 8961, 9951, and 9971 does not use softkey templates in Cisco Unified Communications Manager administration.
There is hard button on the lower right corner of the phone with an arrow pointing to a man (symbol). That hard button is a button which can be used for transfering calls.