Enterprise Attendant Console Support Call Intercept

[dvaggalis]

Does the Cisco Enterprise Attendant Console support Call Intercept, where the receptionist can pick up the call within the console?

[jamgale]

Hi,

Yes this can be done, it is not the most intuitive thing but you can do the following:

- Find the ringing device in the directory

- Right Click the contact and select Contact --> Status --> Calls

- If there are multiple lines configured on the end device then highlight the line which is ringing

- Double click the call or select the Answer Call icon