Error on sip phone 7821

[Faisal.Saoud]

Hello,

when I press on the directory button on sip phone 7821 appears error xml. why ?

[Chris Deren]

Is it only on this one phone?

What system are you using, CUCM, CME?

[Faisal.Saoud]

I have CME but i have one phone 7821 

[Mohammed al Baqari]

Hi,

Check the workaround of the bug suggest by Rob. If didn't work, can you share the output of debug http packet and the config of voice register global

[Rob Huffman · Accepted solution]

Hi Faisal,

It may be related to this bug;

XML Error on 78XX phones

CSCuq96598

Symptom:
XML error while accessing EM , Corporate directory on 78XX phones due to missing /mnt/flash2 partition.

Conditions:
Working Phone: rwfs1 (/mnt/flash) AND ubi2:rwfs2 (/mnt/flash2) : have no memory leakage
Problematic Phone : ubi1:rwfs1 (/mnt/flash) has memory problem and var/volatile goes 100 %.

SSH to the phone:
show disk 
Filesystem 1K-blocks Used Available Use% Mounted on 
ubi0:rootfs 65944 31008 34936 47% / 
none 1024 44 980 4% /dev 
tmpfs 16384 16384 0 100% /var/volatile 
tmpfs 61780 0 61780 0% /dev/shm 
ubi1:rwfs1 8600 1140 6984 14% /mnt/flash

Workaround:
Factory reset on problematic phones have bring them back with 2 partitions on some of the phones. This step may not resolve the issue for all phones.

Further Problem Description:
Note:
Please find defect CSCur49750, if the ip phone is not able to mount the the /mnt/flash2 partition even after upgrading to sip78XX.10-2-1ES1 

ast Modified:

Sep 21,2015

Status:

Fixed

Severity:

1 Catastrophic

Product:

Cisco IP Phone 7800 Series

Support Cases:

103

Known Affected Releases:

(4)

10.1(1)SR1

10.1(1)SR2

10.2(1)

10.3(1)

Known Fixed Releases:

(3)

10.2(1)ES5.2

10.2(1.12)ES1

10.2(1.12)SR1