Extension Mobility - 6941/6921

[Justin Hale]

Hi All,

Has anyone had issue with extension mobility on CP 6921/6941 phones.

My issue is that intermittantly, the extension mobily option does not appear on these phones. After pressing "settings" and canvasing the available options, 1 in 5 times extension mobility will appear. When it does appear and i try login, it works but is rather slow.

i also have 7942G,7962G and CIPC in the same office, and it works perfectly everytime.

our CUCM cluster is 8.0.3 (yes old - we are upgrading very shortly), but i also have the same sympoms in my lab running 8.6.x.

my 69XX phones are running "SCCP69xx.9-2-0-79.r841rel"

Has anyone seen this issue aswell?

[Ayodeji Okanlawon]

Justin,

We had this issue today and it was a bug:

CSCtr00081 - 6941 phone hangs when service url configured for EM

We upgraded to firmware 9.2.6 and that seem to fix it.

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