02-04-2012 03:54 AM - edited 03-16-2019 09:24 AM
Hi,
For a group of IT users we have implemented EM on CME 8.6...For the same group i have Hunt configured. This setup is working fine.
My requirement is:
1. If one of the logged in phone is busy (means already in a call), he/she shouldn't get the new call though he is in the hunt.
2. If one of the phone is not logged in, that phone shouldn't get the new call though it is in the hunt.
Is this possible? Kindly suggest.
02-04-2012 04:09 AM
Hello,
change the busy trigger on the dn to 1
Amer
02-04-2012 05:16 AM
Hi,
I think the feature to are explaing is hunt group login/logout - HLOG.
Your users press a key to to make their line available or NOT from the hunt group
For CME config see:-
HTH
Alex
02-08-2012 11:02 AM
Hi,
I changed the busy trigger to 1 but it’s not working for me any more suggestion plz !!
Rgds,
partha
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