Extension Mobility

[alex goshtaei]

Hi All,

I am using CUCM 6.1 and trying to configure Extension Mobility. I did all steps based on Cisco documentation but when I press service button on the phone and choose Extension Mobility, nothing happen and it seems doesn't work. even there is no error message on the phone screen.

any suggestion would be very appreciated.

thanks

Alex

[Jaime Valencia]

try restarting EM and tomcat services

HTH

java

if this helps, please rate

[alex goshtaei]

I did that many time, but there is nothing when I press EM service on the phone.

thanks for your reply

Alex

[gsidhu]

Hi,

Check that you have checked the Enable Extension mobility tick box on the Phone Configuration page (under Extension Information settings)

Check that you have configured the URL correctly, eg

http://10.179.25.52:8080/emapp/EMAppServlet?device=#DEVICENAME#

Check that the Extension Mobilty service is running.

HTH

[alex goshtaei]

I did all steps, I have check URL, service, phone configuration page, but still when I press that button, nothing happen.

thanks for your reply

Alex

[jbarcena]

Try unsubscribing the service for that phone, then restart the services, subscribe the phone again.

Make sure to enable the EM box on the phone configuration page.