external call is not working

[m.kaki001]

I have cisco voip phone ,  model number CP-7841 , with cisco manager express.

the phone can call only internal extensions,  but I can't call landline numbers ?

thank you 

[George Sotiropoulos]

Hello,

A basic question, have you checked with your provider that everything is OK? Are you able to receive calls? If you are able to receive calls then we will need to check the outgoing dial-peers.

George

[m.kaki001]

yes we checked the provider side everything is ok.

yes, we able to receive calls, and also we can call mobile phone but not the land line that start with 9+local code+phone number.

but if I call 9+phone number is working fine. 

[George Sotiropoulos]

Could you please post the "show run" command here (please delete any sensitive information, for example username/password) to check your dial-peers configuration?

George

[m.kaki001]

,

[m.kaki001]

no

[botelho.rocha1]

Hi m.kaki001

Can you put here a part of your configuration please.

[m.kaki001]

which command I should run ?

[botelho.rocha1]

Hi,

Can be Show Run but delete some sensitive datas.

[m.kaki001]

no