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External Phone Number Mask not displaying on phone when line selected

mcgeehonjp
Level 1
Level 1

Running SIP phone firmware 11.0 and earlier, I found that when selecting an individual line on the phone would not change the External Phone Number Mask that is displayed at the top of the phone display.

From the 11.5 SIP release onwards it seems that now when I select the 2nd line, the number shown at the top of the phone is now the actual DN and not the External Phone Number Mask. Is there any way to force the External Phone Number Mask to show at the top of the phone as has always been the case?

My customer does not like how this suddenly changed and how selecting a line seems to only the actual DN and not the External Phone Number Mask that is programmed in the DN for the phone.

1 Reply 1

Daniel Bosch
Level 1
Level 1

Opened a TAC case regarding this issue - CUCM 10.5 / 8851 phone in my case.

 

Here's TAC Response

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I have checked into this and this is working as designed.

++ Phone's GUI will display the External Phone number mask of Primary Line only And Phone will display only the directory numbers for other lines apart from the Primary line.

This is working as per design.

++ Currently there is no option in getting the EPNM (External Phone Number Mask) displayed for the lines other than primary line. Only primary line which is the FIXED line for the phone (which cannot be modified to any other options) will show the EPNM in the phone's GUI.

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I asked where this was documented:

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I don’t have any document to share about the same. I checked this internally and other support cases as well on the same. The developer side has mentioned that currently this is working as designed. Only primary line which is the FIXED line for the phone (which cannot be modified to any other options) will show the EPNM

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