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fax problem

abukuru95
Level 3
Level 3

Hello Friends, i am actually  experiencing a fax problem since my client changed to another service  provider. when a fax is sent, it is sometimes successful but at times  only partial pages are received or blank pages.the service provider  changed the fax box, did some tests and confirmed that there wasnt any  problem by their side.i tried checking out configuration, all seems  fine.nothing has changed.

what could be the possible cause ? how  can i troubleshoot this ? your help would be appreciated.My client is  using a cisco unified call manager express 2811 with an fxs port  installed on it.

what is the most appropriate configuration for such an incident.

best regards.

2 Replies 2

yuanwu
Cisco Employee
Cisco Employee

Hi, Abukura95

Did you go through the following excellent fax project done by Abu Hadee?  Please check if those information will help you  out.

https://supportforums.cisco.com/community/netpro/collaboration-voice-video/ip-telephony/blog/2010/10/26/fax-configuration-and-troubleshooting-project

Rgds/Randy

thanks Randy, will try it  out